The Leading Contact Centre Magazine

Articles about Call Blending

Contact Centre Jargon and Terminologies

212,377

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55% of Contact Centres Don’t Provide Agents With Customers’ Channel History

266

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Screen Pop Your Calls

4,654

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A graph depicting the levels of call blending in a contact centre

It is Most Common to Keep Calls, Emails and Outbound Calls Separate

4,980

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12,854

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