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Articles about Call Blending

Contact Centre Jargon and Terminologies

188,209

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55% of Contact Centres Don’t Provide Agents With Customers’ Channel History

238

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Screen Pop Your Calls

4,507

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What-is-your-blending-philosophy

40% of Contact centres blend Webchat With Email

336

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speech-recognition

It is Most Common to Keep Calls, Emails and Outbound Calls Separate, Not to Blend Them

4,922

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12,017

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