COVID-19 UPDATE. Essential Reading - Coronavirus articles - Setting up a Contact Centre - Dealing with Increased Contact Volumes. Find suppliers of Cloud Solutions, or Homeworking.

The Leading Contact Centre Magazine

Our Next Webinar

Webinar: The New Thinking Behind Great Contact Centre Leadership

Articles about Call Blending

Contact Centre Jargon and Terminologies

225,930

Read more...

55% of Contact Centres Don’t Provide Agents With Customers’ Channel History

294

Read more...

Screen Pop Your Calls

4,694

Read more...

A graph depicting the levels of call blending in a contact centre

It is Most Common to Keep Calls, Emails and Outbound Calls Separate

5,019

Read more...

13,205

Read more...