The Leading Contact Centre Magazine

Articles about Call Blending

Contact Centre Jargon and Terminologies

220,322

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55% of Contact Centres Don’t Provide Agents With Customers’ Channel History

283

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Screen Pop Your Calls

4,671

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A graph depicting the levels of call blending in a contact centre

It is Most Common to Keep Calls, Emails and Outbound Calls Separate

4,996

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12,991

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