The Leading Contact Centre Magazine

Articles about Call Blending

Contact Centre Jargon and Terminologies

207,425

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55% of Contact Centres Don’t Provide Agents With Customers’ Channel History

257

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Screen Pop Your Calls

4,636

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A graph depicting the levels of call blending in a contact centre

It is Most Common to Keep Calls, Emails and Outbound Calls Separate

4,965

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12,639

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