Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

Customer service software concept with screen and chat
Customer Service Software: A Complete Introduction
Phone operator working at home
7 Tips for Embracing the Work From Home Call Centre
Person with hand on head for mistake
5 Common Call Centre Mistakes That Drive Your Customers Away
Call Centre operator
What Is Call Centre Software and How Does It Work?
An illustration of three people with arrows showing different routes to take
How Call Routing Improves Customer Experience
Customer service agent on headset
Virtual Contact Centres: Benefits and Best Practices
contact centre software concept
What Is Contact Centre Software, and How Does It Work?
Cloud Computing Concept
What Is a Cloud Contact Centre, and How Does It Work?
2 phones with a wire connecting
How Can Automatic Number Identification Benefit Contact Centres?
Robot hand pointing to the top point on a graph
How Does AI Improve Contact Centre Efficiency?
Customer Relationship Management Concept
Customer Relationship Management, and How Contact Centres Can Help
robots in a contact centre
What Is an AI Contact Centre?
Happy contact centre agents in headsets
How Can AI Improve Contact Centre Productivity?
Illustration concept of call center with operator in headset and icons around them
14 Contact Centre Tools to Improve CX
Magnifying glass focuses on five-star and quality icon - cx trends investigation concept
What’s Driving CX Trends in 2023?
Unlock concept with key being used on person figure
Unlocking Customer Insights with Speech Analytics
Abstract clock background - time concept
How to Reduce AHT in Contact Centres
Omnichannel concept
What is an Omnichannel Contact Centre, and How Does it Improve CSAT?
Hand putting cubes together with customer contact icons on it
How to Master Digital Customer Engagement
A hand drawn graph showing improvement
10 Strategies to Improve Agent Productivity
Digital hand sets location on map with two pins.
How Contact Centres Can Improve the Digital Customer Journey
Journey options with icon with three directions
How to Map and Measure the Omnichannel Customer Journey
robots talking on the phone
4 New Ways to Leverage AI for Customer Service
Customer Experiences Concept. Happy Client Using Smartphone to Reading Review
14 Techniques for Excellent Call Centre Customer Service