Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

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Customer Relationship Management Concept
Customer Relationship Management, and How Contact Centres Can Help
2 phones with a wire connecting
How Can Automatic Number Identification Benefit Contact Centres?
contact centre software concept
What Is Contact Centre Software, and How Does It Work?
robots in a contact centre
What Is an AI Contact Centre?
Cloud Computing Concept
What Is a Cloud Contact Centre, and How Does It Work?
Call Centre Agents sat at a desk
What Is an Inbound Contact Centre, and How Does It Work?
Happy contact centre agents in headsets
How Can AI Improve Contact Centre Productivity?
Omnichannel concept
What is an Omnichannel Contact Centre, and How Does it Improve CSAT?
Illustration concept of call center with operator in headset and icons around them
14 Contact Centre Tools to Improve CX
Digital hand set location on map with two pins
How to Incorporate Customer Service Into a Digital Transformation Roadmap
Magnifying glass focuses on five-star and quality icon - cx trends investigation concept
What’s Driving CX Trends in 2023?
CX Trends Concept
CX Trends 2024: The Impact of Technology on Customer Experience
Customer Experience concept
What Is Customer Experience Management?
Unlock concept with key being used on person figure
Unlocking Customer Insights with Speech Analytics
Abstract clock background - time concept
How to Reduce AHT in Contact Centres
Hand putting cubes together with customer contact icons on it
How to Master Digital Customer Engagement
A hand drawn graph showing improvement
10 Strategies to Improve Agent Productivity
Digital hand sets location on map with two pins.
How Contact Centres Can Improve the Digital Customer Journey
Robot hand pointing to the top point on a graph
How Does AI Improve Contact Centre Efficiency?
robots talking on the phone
4 New Ways to Leverage AI for Customer Service
Customer Experiences Concept. Happy Client Using Smartphone to Reading Review
14 Techniques for Excellent Call Centre Customer Service
Training illustration
How to Train Call Centre Agents to Effectively Interact with Customers
Conversational AI concept with chatbot on phone
Conversational AI: What It Is and How It Works
 
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