Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

Illustration concept of call center with operator in headset and icons around them
14 Contact Centre Tools to Improve CX
Call Centre Agents sat at a desk
What Is an Inbound Contact Centre, and How Does It Work?
Cloud Computing Concept
What Is a Cloud Contact Centre, and How Does It Work?
2 phones with a wire connecting
How Can Automatic Number Identification Benefit Contact Centres?
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How Does AI Improve Contact Centre Efficiency?
Customer Relationship Management Concept
Customer Relationship Management, and How Contact Centres Can Help
robots in a contact centre
What Is an AI Contact Centre?
Happy contact centre agents in headsets
How Can AI Improve Contact Centre Productivity?
Customer service agent on headset
Virtual Contact Centres: Benefits and Best Practices
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What’s Driving CX Trends in 2023?
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Unlocking Customer Insights with Speech Analytics
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How to Reduce AHT in Contact Centres
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How to Master Digital Customer Engagement
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10 Strategies to Improve Agent Productivity
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How Contact Centres Can Improve the Digital Customer Journey
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How to Map and Measure the Omnichannel Customer Journey
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4 New Ways to Leverage AI for Customer Service
Customer Experiences Concept. Happy Client Using Smartphone to Reading Review
14 Techniques for Excellent Call Centre Customer Service
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How to Train Call Centre Agents to Effectively Interact with Customers
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Conversational AI: What It Is and How It Works