Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

Journey options with icon with three directions
How to Map and Measure the Omnichannel Customer Journey
Voice and speech recognition concept with microphone, sound wave and mobile
ASR Technology and How It Benefits the Contact Centre?
robots talking on the phone
4 New Ways to Leverage AI for Customer Service
Customer Experiences Concept. Happy Client Using Smartphone to Reading Review
14 Techniques for Excellent Call Centre Customer Service
Training illustration
How to Train Call Centre Agents to Effectively Interact with Customers
Conversational AI concept with chatbot on phone
Conversational AI: What It Is and How It Works