Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

Vector illustration of a modern voicebot, artificial intelligence
7 Ways Contact Centre AI Provides Better Customer Experiences
Customer service software concept with screen and chat
Customer Service Software: A Complete Introduction
Training illustration
How to Train Call Centre Agents to Effectively Interact with Customers
Phone operator working at home
7 Tips for Embracing the Work From Home Call Centre
Person with hand on head for mistake
5 Common Call Centre Mistakes That Drive Your Customers Away
Call Centre operator
What Is Call Centre Software and How Does It Work?
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16 Factors Influencing First Call Resolution
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How Call Routing Improves Customer Experience
Helpdesk headset and computer accessories on pink background
How to Set Up a Call Center