Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

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Customer Experience Analytics Playbook for 2023
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Choosing the Best Customer Support Software
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What Are Virtual Agents? Benefits and Getting Started
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Top Nine Skills of a Successful Call Centre Agent
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15 Damage Control Techniques for Call Centre Agents
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8 Steps for Effectively Coaching Call Centre Agents
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Call Centre Service Level and Customer Satisfaction
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What Is Call Centre Routing and How Does It Improve Customer Experience?
AI call centre capabilities
Empower Agents with AI Call Centre Capabilities
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What Is CSAT? Definition & How to Measure It?
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What Is an ACD? Everything You Need to Know
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7 Ways Contact Centre AI Provides Better Customer Experiences
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Customer Service Software: A Complete Introduction
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How to Train Call Centre Agents to Effectively Interact with Customers
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7 Tips for Embracing the Work From Home Call Centre
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5 Common Call Centre Mistakes That Drive Your Customers Away
Call Centre operator
What Is Call Centre Software and How Does It Work?
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16 Factors Influencing First Call Resolution
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How Call Routing Improves Customer Experience
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How to Set Up a Call Center