Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

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8 Customer Service Channels and How to Optimize Them
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How Does a Cloud Contact Centre Improve Customer Retention?
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What Is CSAT? Definition & How to Measure It?
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Choosing the Best Customer Support Software
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How Call Routing Improves Customer Experience
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ASR Technology and How It Benefits the Contact Centre?
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AI Knowledge Management: How Does It Benefit Your Business?
Talent management and recruitment concept.
11 Steps to Help Reduce Agent Attrition in Call Centres
Call Centre Technology
Contact Centre Technology: Types, Benefits, and Trends
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Net Promoter Score (NPS): What It Is and How to Measure It
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What Is Call Centre Software and How Does It Work?
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Customer Experience Analytics Playbook for 2023
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5 Common Call Centre Mistakes That Drive Your Customers Away
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7 Ways Contact Centre AI Provides Better Customer Experiences
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7 Tips for Embracing the Work From Home Call Centre
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What Are Virtual Agents? Benefits and Getting Started
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15 Damage Control Techniques for Call Centre Agents
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How to Map and Measure the Omnichannel Customer Journey
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Call Centre Service Level and Customer Satisfaction
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What Is Call Centre Routing and How Does It Improve Customer Experience?
AI call centre capabilities
Empower Agents with AI Call Centre Capabilities
Customer service software concept with screen and chat
Customer Service Software: A Complete Introduction
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What Is an ACD? Everything You Need to Know
Customer service agent on headset
Virtual Contact Centres: Benefits and Best Practices