Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

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5 Common Call Centre Mistakes That Drive Your Customers Away
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7 Tips for Embracing the Work From Home Call Centre
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Customer Service Software: A Complete Introduction
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7 Ways Contact Centre AI Provides Better Customer Experiences
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What Is an ACD? Everything You Need to Know
AI call centre capabilities
Empower Agents with AI Call Centre Capabilities
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What Is Call Centre Routing and How Does It Improve Customer Experience?
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Call Centre Service Level and Customer Satisfaction
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15 Damage Control Techniques for Call Centre Agents
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What Are Virtual Agents? Benefits and Getting Started
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Choosing the Best Customer Support Software
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Customer Experience Analytics Playbook for 2023
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How Does AI Improve Contact Centre Efficiency?
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How to Master Digital Customer Engagement
Customer Relationship Management Concept
Customer Relationship Management, and How Contact Centres Can Help
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How Can AI Improve Contact Centre Productivity?
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14 Contact Centre Tools to Improve CX
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Virtual Contact Centres: Benefits and Best Practices
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What’s Driving CX Trends in 2023?
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Unlocking Customer Insights with Speech Analytics
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How to Reduce AHT in Contact Centres
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AI Knowledge Management: How Does It Benefit Your Business?
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10 Strategies to Improve Agent Productivity
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How Contact Centres Can Improve the Digital Customer Journey