Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

Previous
Next
RECENT
POPULAR
Old telephone on a pink background
What Is an Outbound Contact Centre?
Contact Centre
How Can a Contact Centre Improve Internal Workforce Management?
Analysis report
Which CX Analytics Should a Contact Centre Measure?
Green phone on coloured background
16 Factors Influencing First Call Resolution
Bendy roads with one straight path across it all
First Contact Resolution: What It Is and How to Improve It
Measuring tape with a block that has a smiley face on
How to Measure Customer Experience in Contact Centres
Person giving thumbs up while holding a phone with contact icons
8 Customer Service Channels and How to Optimize Them
Feedback concept. Five white paper stars of approval on a red background.
What Is CSAT? Definition & How to Measure It?
Person touching a cloud with a network of people around it
How Does a Cloud Contact Centre Improve Customer Retention?
An illustration of three people with arrows showing different routes to take
How Call Routing Improves Customer Experience
Call Centre operator
What Is Call Centre Software and How Does It Work?
Person with hand on head for mistake
5 Common Call Centre Mistakes That Drive Your Customers Away
Phone operator working at home
7 Tips for Embracing the Work From Home Call Centre
Customer service software concept with screen and chat
Customer Service Software: A Complete Introduction
Vector illustration of a modern voicebot, artificial intelligence
7 Ways Contact Centre AI Provides Better Customer Experiences
Concept of various paths. with person and three arrows
What Is an ACD? Everything You Need to Know
AI call centre capabilities
Empower Agents with AI Call Centre Capabilities
Customer service executive working at office
What Is Call Centre Routing and How Does It Improve Customer Experience?
Quality level, good service. Best customer rating
Call Centre Service Level and Customer Satisfaction
Green Human Figure Stopping Wooden Dominos Blocks
15 Damage Control Techniques for Call Centre Agents
Virtual intelligent assistant consulting, customer online support concept
What Are Virtual Agents? Benefits and Getting Started
Image of two arrows pointing in opposite directions - Choice Concept
Choosing the Best Customer Support Software
Magnifying glass with person icon - customer experience analytics
Customer Experience Analytics Playbook for 2023
Talent management and recruitment concept.
11 Steps to Help Reduce Agent Attrition in Call Centres
 
Previous
Next