Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

Call Centre Technology
Contact Centre Technology: Types, Benefits, and Trends
Net promoter score word written on a notepad and orange background
Net Promoter Score (NPS): What It Is and How to Measure It
Digital hand set location on map with two pins
How to Incorporate Customer Service Into a Digital Transformation Roadmap
2 phones with a wire connecting
How Can Automatic Number Identification Benefit Contact Centres?
Customer service executive working at office
What Is Call Centre Routing and How Does It Improve Customer Experience?
Omnichannel concept
What is an Omnichannel Contact Centre, and How Does it Improve CSAT?
Robot with a book - ai knowledge management
AI Knowledge Management: How Does It Benefit Your Business?
Talent management and recruitment concept.
11 Steps to Help Reduce Agent Attrition in Call Centres
Magnifying glass with person icon - customer experience analytics
Customer Experience Analytics Playbook for 2023
Image of two arrows pointing in opposite directions - Choice Concept
Choosing the Best Customer Support Software
Virtual intelligent assistant consulting, customer online support concept
What Are Virtual Agents? Benefits and Getting Started
Green Human Figure Stopping Wooden Dominos Blocks
15 Damage Control Techniques for Call Centre Agents
Quality level, good service. Best customer rating
Call Centre Service Level and Customer Satisfaction
Voice and speech recognition concept with microphone, sound wave and mobile
ASR Technology and How It Benefits the Contact Centre?
AI call centre capabilities
Empower Agents with AI Call Centre Capabilities
Concept of various paths. with person and three arrows
What Is an ACD? Everything You Need to Know
Vector illustration of a modern voicebot, artificial intelligence
7 Ways Contact Centre AI Provides Better Customer Experiences
Customer service software concept with screen and chat
Customer Service Software: A Complete Introduction
Phone operator working at home
7 Tips for Embracing the Work From Home Call Centre
Person with hand on head for mistake
5 Common Call Centre Mistakes That Drive Your Customers Away
Call Centre operator
What Is Call Centre Software and How Does It Work?
An illustration of three people with arrows showing different routes to take
How Call Routing Improves Customer Experience
Illustration concept of call center with operator in headset and icons around them
14 Contact Centre Tools to Improve CX
Call Centre Agents sat at a desk
What Is an Inbound Contact Centre, and How Does It Work?