Translate

Articles - Chris Angus

Chris Angus, VP, EMEA Contact Centre Engagement, 8×8.

Connect with Chris on LinkedIn

Vintage robots on an old telephone

How AI Enhances Contact Centres to Elevate the Customer and Employee Experience

2025 Predictions with hanging year on celebratory background

Contact Centre Predictions for 2025

Routing concept with icons and map points and path

Enhance FCR With Smart Routing

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

Tired and stressed customer support operator with headache

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Customer Feedback concept

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Develop new products, services, and strategies to stay ahead.

Staying Ahead of the Contact Centre Evolution

Hand holding magnifying glass over speech bubble

Top 10 Use Cases for Speech Analytics

Blurred contact centre employees at desks

Need to Reduce Call Transfers? Try These Approaches

2024 with logos - whats new in 2024

2024 Is Here! What to Look Out for This Year

2024 Contact Centre Predictions

Expert Predictions: What Will 2024 Bring for Contact Centres?

Cost cutting concept with the word cost next to scissors

Top Ways Tech Can Help With Cutting Contact Centre Costs

Business Term with Climbing Chart / Graph - Forecast

Tips, Tools, and Techniques for Contact Centre Forecasting

Fixing issues with tech concept illustration with laptop and icons

15 Ways Contact Centre Technology Can Help Address Inefficiencies