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Articles - Comdata
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What Will Retail Post-Covid Return Mean for Customer Service?
Germany: Key Trends for Customer Management
Comdata to Launch New Trustpilot Fully Managed Service
Every Brand Needs to Watch the Weather
Multilingual Hub Outsourcing
How Smart Algorithm can Crack the Recontact Issue
The Post-Covid Spending Boom: The Key Customer Management Points for Brands to Act Upon
Case Study: Seamless Front and Back Office
How Global Brands Can Optimize Customer Management
Interviewing Maxime Didier, the CEO of Comdata Group
Introducing the Comdata Smart Hub
How to Increase Online Sales
How to Improve Customer Feedback Management
One Year on, Is Work from Home Here to Stay?
Previous
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
eBook: 9 Practical Ways to Use Generative AI for Contact Centers
Upcoming Events
Demo Thursday: Giving Your Agents Superpowers – Webinar
Thu 25 Apr 2024
Beyond Boundaries Global Festival
Thu 25 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?