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Articles - Comdata

Discover and explore our Comdata content collection, including articles, blogs, news stories, case studies, resources and more.

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What Will Retail Post-Covid Return Mean for Customer Service?

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Germany: Key Trends for Customer Management

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Comdata to Launch New Trustpilot Fully Managed Service

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Every Brand Needs to Watch the Weather

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Multilingual Hub Outsourcing

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How Smart Algorithm can Crack the Recontact Issue

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The Post-Covid Spending Boom: The Key Customer Management Points for Brands to Act Upon

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Case Study: Seamless Front and Back Office

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How Global Brands Can Optimize Customer Management

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Interviewing Maxime Didier, the CEO of Comdata Group

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Introducing the Comdata Smart Hub

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How to Increase Online Sales

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How to Improve Customer Feedback Management

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One Year on, Is Work from Home Here to Stay?

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Editor's Pick

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

Thumbnail What Are Intelligent Contact Centres Doing Right Now?

What Are Intelligent Contact Centres Doing Right Now?

Thumbnail 15 Ideas We Heard at Costa Coffee’s Contact Centre

15 Ideas We Heard at Costa Coffee’s Contact Centre

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

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Latest Resources

eBook: 7 Stories of Flexible Victory Over High Call Volumes

eBook: 7 Stories of Flexible Victory Over High Call Volumes

Report: The State of Customer Experience - Middle East and Africa

Report: The State of Customer Experience - Middle East and Africa

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Upcoming Events

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2025 Next Customer Experience Summit

thumbnail advert promoting event Wins from Nassau Financial Group – Webinar

Wins from Nassau Financial Group – Webinar

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The ROI of AI in the Public Sector

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12 Customer Satisfaction Survey Best Practices

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Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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