Comdata has been managing Trustpilot and other E-reputation customer reviews for many years. Until now this has been done natively on the site once the company has been “claimed”.
Comdata are now partnering with DigiDesk to manage Trustpilot reviews. Digidesk is a platform that has been designed to help you monitor, analyse and respond to customer reviews effectively.
Comdata have used DigiDesk for managing other social channels in the past, with huge success, but can now offer these key features for Trustpilot:
- Advanced Sentiment & Text Analytics
- Workflows – Manage Reviews & Auto Reply
- Track KPIs & Response Time
- Full Audit Trail & Reports
The DigiDesk and Comdata partnership will help offer a fully managed service for Trustpilot from a team of specialist customer care professionals!