Articles - Comdata

Business concept growth

Growth in the Customer Management Industry Must Be Sustainable

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192

6 Innovations That Will Enhance Contact Centres in 2022

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4,466

The 26 Principles of Good Customer Service

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Multilingual Hubs: a Key Capability for Building Customer Trust

Customer Management Trends to Watch

191

Key Customer Management Trends for 2022

Problems Facing Contact Centres Warning Sign

1,748

The Biggest Problems Facing Contact Centres Today

Working together

64

Case Study: Comdata and Eaglemoss in the UK

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56

Does the Human Touch Still Have a Place in Customer Management?

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192

How to Use AI Successfully in Your Customer Management

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139

What to Know for Your Customer Management Strategy

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102

Case Study: Delivering Outstanding Customer Experience Using Google

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1,775

23 Key Processes Call Centre Automation Can Simplify

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109

Why Customer Service has Been Central for Center Parcs During Covid-19

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886

The Dos and Don’ts of Automated Assistants in the Contact Centre

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8,075

26 Great Techniques for Showing Real Empathy in Customer Service

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102

Outsourcing Helps Travel Companies’ Customer Service Take off

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1,988

23 New Ideas for Customer Service Over the Phone

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104

The Benefits of Outsourcing Customer Service

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Comdata Develops Leads Marketing Practice Using Social Networks

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Outsourcing Supports Insurers Through Unprecedented Change

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64

Case Study: Managing the Customer Journey for Eaglemoss

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133

What Outsourcing Can Deliver for Subscription Services

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Reimagining Technical Assistance Services

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Seven Ways Retail Brands Can Enhance Customer Loyalty