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Articles - Crescendo
RECENT
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CSAT: The AI Revolution in Customer Satisfaction Measurement
Crescendo Has Launched Multimodal AI
Case Study: MeisterTask Takes Quality Score to 99.2% With Crescendo
Case Study: Rachio Improves Accuracy to 99% With Crescendo
Crescendo
Crescendo Launches New Total Outcome Guarantee
Bots Alone Don’t Build Loyalty
Case Study: IDEO U Increased CSAT by 34% With Crescendo
Case Study: EVPassport Reduces ASA by 9 Minutes With Crescendo
Case Study: Lovepop Improves CSAT Score to 94% With Crescendo
AI-Based Contact Centre: A Hybrid Model of AI + Human Agents
Top Contact Centre Predictions for 2026
Editor's Pick
How to Unite Your QA and Frontline Teams
New Ways to Help Agents Build Rapport
Top Contact Centre Predictions for 2026
5 Ways to Boost Team Performance
