Crescendo Launches New Total Outcome Guarantee

Crescendo has launched its expanded Total Outcome Guarantee.

Total Outcome Guarantee is designed to link customer experience performance directly to measurable business results.

As an AI-native contact centre, Crescendo applies outcome-based pricing across both human and AI interactions, now guaranteeing delivery of its AI within 30 days.

Unlike most outcome-based pricing models that apply only to limited AI interactions, Crescendo’s approach covers the full CX ecosystem – including AI assistants, human agents, set-up, and management.

The model consolidates multiple technology and BPO vendors into a single managed solution, with predictable costs tied to outcomes.

Kyle Poyar, founder of Growth Unhinged and a leading SaaS pricing expert who previously held senior roles at OpenView and Simon-Kucher, said:

“Crescendo just made outcome-based pricing actually predictable with simple bundles, measurable guarantees and a clear promise that if they don’t deliver, they don’t get paid. It’s the first approach I’ve seen that balances accountability with the predictability businesses need.”

The Total Outcome Guarantee includes commitments to:

• Deliver higher customer satisfaction on AI-handled interactions, with no charge if results don’t exceed incumbent systems.
• Deploy within 30 days or implementation is free.
• Charge only for positive CX outcomes, regardless of whether delivered by AI or human agents.

Crescendo has stated “we’ll outperform any AI for CX or you don’t pay.”

They have reported that customers such as Rachio and IDEO U have already achieved measurable results, including 99% accuracy, 85% instant resolutions, and a 34% CSAT increase.

“Simply aligning pricing to AI bot solves is not outcome-based, and in some cases it can lead to poor-quality outcomes for customers,” said Matt Price, co-founder and CEO of Crescendo.

“I like the efforts some vendors such as Intercom have made to extend guarantees to AI containment, but given that we manage the whole customer experience, we are able to take things a lot further and guarantee the best AI quality, the fastest launch and the highest customer satisfaction. That’s total alignment with customer success.”

For more information about Crescendo - visit the Crescendo Website

About Crescendo

Crescendo is the first AI-native contact center built to deliver peak CX performance in the AI era. While others sell seats, licenses, or hype, we tie our success to business outcomes.

Find out more about Crescendo

Author: Hannah Swankie
Reviewed by: Jo Robinson