Articles - Dara Kiernan

Dara Kiernan is an award-winning leadership development and contact centre consultant who has spent more than 20 years in contact centres helping leaders develop their skills, managing large multi disciplined teams across numerous industries, in both private and public sectors and delivering numerous technical and operational projects which have improved and enhanced performance objectives.

He is an international public speaker and has contributed to events in Ireland, UK and US. With a vast knowledge and experience in the contact centre world, he now works with clients to help them achieve their ultimate goal – great customer experience and high levels of customer & employee retention.

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The Secret to Dealing With Awkward Customers