Ed Creasey - Call Centre Helper

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Ed Creasey

Ed Creasey, VP of Solution Engineering, Calabrio

Connect with Ed on LinkedIn

Recent Articles Most Viewed Articles

Stay Ahead in QA and Call Recording

Stay Ahead in QA and Call Recording

10 New Ways Tech Is Helping Agents Right Now

10 New Ways Tech Is Helping Agents Right Now

New Ways to Empower Agents

New Ways to Empower Agents

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Global Research Reveals 3 Ways to Make UK Agents More Impactful

Global Research Reveals 3 Ways to Make UK Agents More…

The Top 20 Webinars

The Top 20 Webinars

The Key Steps to Customer Engagement Transformation

The Key Steps to Customer Engagement Transformation

How to Improve Customer Satisfaction

How to Improve Customer Satisfaction

How to Deal With Frustrated Customers – And Make Them Happy

How to Deal With Frustrated Customers – And Make…

Next Generation Employees Will Thrive in Contact Centres

Next Generation Employees Will Thrive in Contact Centres

16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

16 New-Age Ideas for Inspiring a Young Workforce of…

19 Intelligent Ideas to Improve Employee Experience

19 Intelligent Ideas to Improve Employee Experience

A Checklist for Implementing… Speech Analytics

A Checklist for Implementing… Speech Analytics

Dealing With COVID-Fatigue in the Contact Centre

Dealing With COVID-Fatigue in the Contact Centre

How Can Customer Service Managers Boost Their Customer Experience Skills?

How Can Customer Service Managers Boost Their Customer…

Look Forward Not Back: 4 Ways to Future-Proof Your Contact Centre

Look Forward Not Back: 4 Ways to Future-Proof Your…

22 Contact Centre Cost Saving Ideas

22 Contact Centre Cost Saving Ideas

20 Contact Centre Objectives

20 Contact Centre Objectives

13 Things Every Contact Centre Advisor Needs to Know

13 Things Every Contact Centre Advisor Needs to Know

23 Contact Centre Predictions for 2019

23 Contact Centre Predictions for 2019

16 Things Your Contact Centre Might Be Getting Wrong

16 Things Your Contact Centre Might Be Getting Wrong

20 Things Advisors Can Do to Improve the Customer Experience

20 Things Advisors Can Do to Improve the Customer…

30 Tips to Improve Your Call Quality Monitoring

30 Tips to Improve Your Call Quality Monitoring

Best-Practice Ideas for Improving Performance

Best-Practice Ideas for Improving Performance

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

What The New Compliance Rules Mean For Your Contact Centre

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?