Davies has announced the acquisition of Ember Group, a leading Customer Experience (CX) consulting and digital solutions business.
The transaction will complete during October, subject to customary approvals.
Ember’s 60-strong team of highly experienced professionals will join Davies’ Customer Solutions business, headed up by Mark Grocott, significantly expanding its portfolio and propositions.
The acquisition will allow Davies to provide its global clients with a broader and deeper range of CX, transformation, analytics and training solutions.
Davies Customer Solutions sits alongside the group’s Claims Solutions and Insurance Services businesses, with the wider group now boasting more than 1,400 professionals working across the UK, Continental Europe, North America and Bermuda delivering operations, digital solutions, and consulting to more than 500 highly regulated and international businesses and brands.
The deal marks Davies’ second deal of 2018 after adding insurance services and captive management capability through the acquisition of R&Q’s services businesses in January this year.
Dan Saulter, Group CEO of Davies, said: “Ember has a great track record and incredible reputation for delivering significant value for its clients through deep domain expertise in customer experience, analytics, resourcing and training.”
“By adding Ember’s capability to Davies we can become even more valuable to our clients, providing deeper solutions and staying relevant to their evolving needs in service design and delivery. I am excited to be working with Mike, David and the whole team as we take our broader proposition to the market.”
Mike Havard, Chairman of Ember, said: “We are excited by the opportunities presented by the Davies acquisition for our clients, the whole Ember team and our future potential together.”
“There was an immediate sense of alignment and fit with Davies; their client- and people-focused culture validated Davies as the right partner to support our next phase of growth.”