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Articles - Genesys
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Genesys Named Leader for Customer Engagement Platforms
Empowering Tenant Experiences in Housing Associations
Case Study: Mi Hub Improves Customer Journey
Genesys Ranked Leader in Frost Radar 2023 Report
Insurance Relationships: Rethink and Revitalize CX
Case Study: PureGym Solves Peak Demand Challenges
Kore.ai Voice Gateway Available on Genesys AppFoundry
Conversational and Generative AI: The Dynamic Duo
18 Ways to Reboot Your Contact Centre Operations From Fasthosts
Bias, Accuracy and Benchmarking for Conversational AI
An Introduction to… Post-Call Surveys
The Kerv and Genesys Partnership Goes From Strength to Strength
Schneider Electric Taps Genesys to Transform Its CX
10 Great Ideas Delivered Straight From Superdry’s Contact Centre
Genesys and ibex Partner to Deliver Next Generation CX Solutions
Top CCaaS Vendors for 2023
Reinvent Employee Experiences With AI
Genesys and Salesforce Launch AI-Powered Solution
Sabio Group Strengthens Leadership Position
Workforce Management vs Workforce Optimization – What’s the Difference?
17 Signs Your Contact Centre Technology Is Ageing Badly
Ventana 2023 Buyers Guide for Contact Centre Suites Released
The Top Workforce Management WFM Solutions for 2023
An Introduction to Call Scripting
Latest Reports
eBook: Five Trendsetters in CX Innovation
Report: Customer Experience Horizons
2024 Contact Centre Buyer’s Guide
Checklist: Supercharge Customer Experience Teams with AI
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Editor's Pick
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
Latest Resources
Report: The Inner Circle Guide to AI-Enabled Agent Assistance
SPARK Matrix: Speech Analytics, Q1 2024 Report
Upcoming Events
Project Voice Annual Conference
Mon 22 Apr 2024
2024 Customer Strategy & Planning Conference
Tue 23 Apr 2024
Latest Insights
Three Bold Predictions for the Future of Customer Interactions in Contact Centres
Now is the Time to Adapt and Embrace AI
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?