Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Customer Journey Concept
Unleashing the Power of Customer Journey Orchestration
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What Not to Miss at CCW Berlin 2025
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The Future of Healthcare – 5 Innovative Solutions in Action
Diversity Inclusion And Equality Concept
Case Study: Refuge Saves 75 Hours Per Week in Agent’s Time With Genesys
Tea and Coffee
Case Study: Nestlé Reduce IT Tickets by 83% With Genesys
AI text in brain and speech bubble - Speech Analytics Concept
Speech Analytics Meets AI – A New Era in Quality Management 
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How to Manage AI Costs in the Contact Centre
Partnership and working together concept with group of wooden people stacked
Scorebuddy and Genesys Accelerate Growing Partnership
AI Use Cases for Quality Monitoring concept
Five AI Use Cases for Quality Monitoring
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Case Study: Fanatics Reduces AHT by 13% With Genesys
2025 Predictions with hanging year on celebratory background
Contact Centre Predictions for 2025
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The Transformation of Airline Customer Experience: The Rise of AI
Festive Customer Experience Concept
Making Your Customer Service Experience Merry and Bright Over the Holidays
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What Not to Miss at Call & Contact Centre Expo 2024
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Case Study: Prvidr Cuts Average Speed of Answer by 50% With Genesys
Car and House model with agent and customer discussing for contract to buy
Case Study: King Price Insurance Boosts Self-Service Resolutions by 10% With Genesys
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The Levels of Experience Orchestration
Person using a computer with a digital pop up of a cloud - cloud computing concept
Case Study: IONOS Reduces Chat Handling by 15% with Genesys
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Gartner Releases Magic Quadrant for CCaaS 2024
Call Centre Agents
Case Study: Hexaware Achieves 60% Call Automation With Genesys
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Our Top Webinars of 2024
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Workforce Impact and the Future of AI in Financial Services
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What Tech Should You Buy Next? Here’s How to Choose
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Case Study: O.phon Boosts Response Times by 64% with Genesys

Latest Reports

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eBook: The Definitive Guide to Customer Journey Analytics
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Report: The State of Customer Experience
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2025 Contact Centre Buyer’s Guide
 
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