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Articles - Health

Discover our range of materials on promoting health and well-being for contact centre agents to enhance job satisfaction and performance.

A person suffering from burnout

Tips to Tackle Agent Burnout in Contact Centres

Hand turning volume control knob to reduce volume

How to Reduce Background Noise for Remote Workers

A person holding a sword and shield - fighting stress concept

Arm Your Agents in the Battle Against Stress

Person sneezing on red background

Get Sickness Under Control – 21 Management Tips

Stressed person in headset sat at desk

Ease Agent Stress – With These 15 Top Tips!

Wellbeing and DE&I Questions Cover from General Section of 2023 Survey

Industry Stepping Up With Wellbeing and DE&I Strategies

Group of employees laughing and happy at workplace

21 Ways to Make Your Contact Centre a Nicer Place to Work

Mental health concept with head and clouds

10 Wellbeing Tips From an Award-Winning Contact Centre

Illustration of sound waves - voice concept

How to Protect Your Agents’ Voices

The charge of a person. Replenishment of energy. Powerbank charges a person with a USB cable

Why It’s Time to Focus on Burn-In – Instead of Burn-Out

Person covering face - mental health concept

Introduction to… Vicarious Trauma in the Contact Centre

Mental health concept with silhouette of head

How to Better Support Men’s Mental Health in the Contact Centre

The inscription neurodiversity under the torn paper and colorful gear wheels.

An Introduction to… Championing Neurodiversity in the Contact Centre

Video Image: Spring Clean Your Wellbeing and Get Outside

Spring Clean Your Wellbeing and Get Outside

Bucket with cleaning items on blurry spring background with sun beams and soapbubbles

Top Tips to Spring-Clean Your Team’s Wellbeing

Blue monday concept - blue cup with scarf

12 Ways to Recognize Blue Monday in Your Contact Centre

Word Menopause, pause sign on a white alarm clock on pink background

Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre

A photo of a stress-free employee relaxing

Employee Well-Being: How to Reduce Contact Centre Stress

The Sunday Scaries are the heavy sense of anxiety and dread that sets in on Sunday afternoon as you look toward the workweek ahead

5 Ways to Tackle the Sunday Scaries in Your Contact Centre

A Guide to Improving Mental Health In the Contact Centre

A photo of an employee suffering from burnout

How to Deal With Agent Burnout in the Contact Centre

A picture of a Coronavirus warning sign

9 Ways to Prepare Your Contact Centre for Coronavirus

How to Encourage Customers to Disclose Vulnerability

A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head

How To Deal With Vulnerable Customers