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Articles - Hybrid Working

Discover our range of materials on hybrid work models in contact centres, to balance remote and on-site operations for optimal results.

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5 Ways to Connect In-Office and Remote Workers

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Get Your Hybrid Strategy Working Again

Any contact centre leaders here notice their workers have trouble accessing knowledge for work, especially in a hybrid/remote workplace?

Agents Have Trouble Accessing Knowledge for Work

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6 Things to Have in Place for Successful Hybrid Working

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What to Include in a Homeworking Policy

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Editor's Pick

Thumbnail 10 Quick Wins to Help Agents Recover From a Tough Day

10 Quick Wins to Help Agents Recover From a Tough Day

Thumbnail Ways to Reduce Friction Between Agents Working on Different Channels

Ways to Reduce Friction Between Agents Working on Different Channels

Thumbnail 7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

Thumbnail How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

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Latest Resources

The Inner Circle Guide to Agentic AI

The Inner Circle Guide to Agentic AI

Report: How AI-Powered Contact Centers can Transform Healthcare Outcomes

Report: How AI-Powered Contact Centers can Transform Healthcare Outcomes

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Upcoming Events

thumbnail advert promoting event Transforming Engagement With Proactive Insights: The Checkatrade Story – Webinar

Transforming Engagement With Proactive Insights: The Checkatrade Story – Webinar

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The Customer Show

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AI for the Experience Economy – How to Deliver the Next Level of Experience

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What Is Agentic AI? Understanding the Next Leap Forward

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Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

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Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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