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Articles - Interview

Discover our range of materials on preparing for and conducting interviews to hire the best talent for your contact centre.

KPI Target concept

Interview Question: Do You Have Experience Working Towards Targets and KPIs

waiting room

Call Centre Manager Interview Presentation

Customer Service Team Leader Interview Questions featured Image

Top 10 Customer Service Team Leader Interview Questions – With Examples

Customer Service Interview Questions

Do You Know How to Make a Great First Impression?

exit door

How to Make Exit Interviews Work for You

4 Classic Customer Service Interview Questions – With Answers

The 4 Skills You Can’t Teach – But Call Centre Staff Need

How Do I… Recruit the Best Agents?

How Do I… Tune Up the Recruitment Process?

Mistakes to Avoid When Applying for a Job

2 People shaking hands at an interview

Top 50 Customer Service Interview Questions – with Sample Answers

The Call Centre Recruitment Process

A tough competency based interview question

Ten Probing Interview Questions

The best way to conduct an exit interview

Interview Dos and Don’ts

How to Write a Successful Recruitment Strategy

How to Recruit the Right Call Centre Agent

Answers: Great Interview Questions for an Inbound Sales Call Centre?

What You Should Think About Before Applying For a New Management Role

How do I – keep on the right side of employment law when recruiting?

Call Centre Recruitment Tips

How do I get the best information out of exit interviews?