Articles - Jenny Dempsey

Jenny Dempsey is a customer support and community engagement leader, consultant and speaker. She teaches two beginner customer service training courses on Udemy for Business. She also restores furniture and is the host of the podcast, The Career Flipper.

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Hand holding a clock and hand with phone, with a speech bubble and checklist - out of hours concept
Out of Hours Service – Who’s Doing It Best?
Two call centre agents and a customer on the phone - call transfer concept
How to Stop Call Transfers Ruining Your CX
Charing feedback and ideas concept with three people with speech bubbles over heads
Want Your Frontline Staff to Share More Customer Feedback? Try This!