Jeremy Watkin is Director of Customer Experience and Support at NumberBarn and cofounder of the CustomerServiceLife blog.
He has more than 20 years of experience as a customer service and contact centre professional leading high-performing teams. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact centre technology, CCaaS, product marketing, social media, and more.
When not working you can typically find him spending quality time with his wife Alicia and their three boys, or running with his dog.
Connect with Jeremy on LinkedIn