Articles - Jeremy Watkin

Jeremy Watkin is Director of Customer Experience and Support at NumberBarn and cofounder of the CustomerServiceLife blog.

He has more than 20 years of experience as a customer service and contact centre professional leading high-performing teams. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact centre technology, CCaaS, product marketing, social media, and more.

When not working you can typically find him spending quality time with his wife Alicia and their three boys, or running with his dog.

Connect with Jeremy on LinkedIn

Person on phone to customer service happy with service
21 Tips to Make Your Customers Feel Truly Valued
Happiness and strategy concept with happy person playing chess
Expert Strategies to Improve Customer Happiness
Person working on a virtual screen with charts and the words customer experience
The Latest Trends in CX Self-Service
Customer icons and arrows overlayed over a person - spotting points with customer concept
25 Ways to Proactively Spot Your Customers’ Pain Points
Bored and unmotivated worker
35 Surefire Ways to Demotivate Your Best Agents
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12 Inspiring Tactics for Sharing the Call Centre With the Wider Company
Pillars in the clouds
The 10 Pillars of EX (Employee Experience)