Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Free Downloads
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Kevin McGachy
Kevin McGachy, Head of AI Solutions, Sabio Group
Connect with Kevin on LinkedIn
RECENT
POPULAR
Agentic AI Is Not About Replacing People, But It Will Redefine the Work They Do
Is ChatGPT Really Suitable for Contact Centres Right Now?
Are You Prepared to Ride the Waves of New Age CX?
Unlocking Customer Service Excellence Through Innovative Technology
Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite
How AI Is Revolutionizing the CX Journey
Key Takeaways From Sabio’s AI & Automation CX Community Day
Bagpipes and Bots as Sabio Group Hosts Scottish Event
Making Your Contact Centre Data Work
Agent Desktop Strategy Is Critical to CX Success
Editor's Pick
7 Ways You’re Punishing Your Best Agents Right Now
What’s Really Ruining Empathy in Customer Service?
Stop Driving Up Your Sickness Levels!
How to Nail Your Outbound Strategy
Latest Resources
eBook: Using AI to Create Out-of-This-World Customer Connections
eBook: Delivering on the Potential of AI for Contact Centres
Upcoming Events
DemoNow: Spotlight on Deepdesk – Webinar
Customer Experience Live Show Africa 2025
Latest Blogs
The Return of Voice: AI’s Unlikely Role in Shaping the Future of CX
How Knowledge Management Improves First Contact Resolution Rates
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2025
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
