Kevin McGachy - Call Centre Helper

Connect with Kevin on LinkedIn "> Kevin McGachy - Call Centre Helper

Kevin McGachy

Kevin McGachy, Head of AI Solutions, Sabio Group

Connect with Kevin on LinkedIn

Recent Articles Most Viewed Articles

Agentic AI Is Not About Replacing People, But It Will Redefine the Work They Do

Agentic AI Is Not About Replacing People, But It Will…

Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

Are You Prepared to Ride the Waves of New Age CX?

Are You Prepared to Ride the Waves of New Age CX?

Unlocking Customer Service Excellence Through Innovative Technology

Unlocking Customer Service Excellence Through Innovative…

Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite

Contact Centres in 2030: The AI Frontier – Where…

How AI Is Revolutionizing the CX Journey

How AI Is Revolutionizing the CX Journey

Key Takeaways From Sabio’s AI & Automation CX Community Day

Key Takeaways From Sabio’s AI & Automation CX…

Bagpipes and Bots as Sabio Group Hosts Scottish Event

Bagpipes and Bots as Sabio Group Hosts Scottish Event

Making Your Contact Centre Data Work

Making Your Contact Centre Data Work

Agent Desktop Strategy Is Critical to CX Success

Agent Desktop Strategy Is Critical to CX Success

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success