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Articles - NetPromoter Score (NPS)
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Top Tips for Improving NetPromoter Scores (NPS)
Recorded Webinar: 10 Ways to Improve Your NetPromoter Scores
Recorded Webinar: 10 Ways to Improve First Contact Resolution
7 Lessons From the British Gas Contact Centre
Debunking the Customer Effort Score
5 Strategies for Improving your NPS Score
How You Can Drive up Net Promoter Scores
Forget Net Promoter, Try the Customer Effort Score
Net Promoter Score and How it can Improve your Call Centre
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Editor's Pick
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
Latest Resources
Report: The Inner Circle Guide to AI-Enabled Agent Assistance
SPARK Matrix: Speech Analytics, Q1 2024 Report
Upcoming Events
Completing the Wellbeing Picture – Webinar
Fri 19 Apr 2024
Project Voice Annual Conference
Mon 22 Apr 2024
Latest Insights
Three Bold Predictions for the Future of Customer Interactions in Contact Centres
Now is the Time to Adapt and Embrace AI
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?