The Leading Contact Centre Magazine

Articles about NetPromoter Score (NPS)

Customer Psychology: The Key to Better Contact Centre Conversations

2,945

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8 Ideas to Help Contact Centre Agents Be Better at Their Jobs

2,981

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16 Ways to Improve Your Net Promoter Score

7,101

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What Are the Industry Standards for Call Centre Metrics?

25,953

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The Top 10 Most Important Call Centre Metrics

126,078

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How to Calculate an Employee Net Promoter Score

5,090

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How to Calculate… Net Promoter Score

4,869

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Is There a Link Between Customer Experience and Profitability?

2,747

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Recorded Webinar : Performance Management Tools

778

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17 Things You Can Learn from the AO Contact Centre

6,082

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Key Performance Indicators (KPIs) Are Damaging Employee Engagement

4,258

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Less Than 20% of Contact Centres Calculate Customer Effort

350

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10 Top Tips to Improve Your Quality Scores

8,762

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NetPromoter vs Customer Effort – Which is best?

8,053

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Top Tips for Improving NetPromoter Scores (NPS)

34,744

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Recorded Webinar: 10 Ways to Improve Your NetPromoter Scores

3,306

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What measures do you use in your call centre

One Third of Contact Centres Measure a Net Promoter Score

3,083

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Recorded Webinar: 10 Ways to Improve First Contact Resolution

3,182

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contact-centre-

7 Lessons From the British Gas Contact Centre

9,038

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Building Customer Loyalty Using Social Media

4,255

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