The Leading Contact Centre Magazine

Articles about NetPromoter Score (NPS)

Customer Psychology: The Key to Better Contact Centre Conversations

3,319

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8 Ideas to Help Contact Centre Agents Be Better at Their Jobs

2,759

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16 Ways to Improve Your Net Promoter Score

11,043

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What Are the Industry Standards for Call Centre Metrics?

36,903

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The Top 10 Most Important Call Centre Metrics

133,063

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How to Calculate an Employee Net Promoter Score

5,826

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How to Calculate… Net Promoter Score

5,925

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Is There a Link Between Customer Experience and Profitability?

3,053

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Recorded Webinar : Performance Management Tools

815

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17 Things You Can Learn from the AO Contact Centre

6,869

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Key Performance Indicators (KPIs) Are Damaging Employee Engagement

5,066

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Less Than 20% of Contact Centres Calculate Customer Effort

387

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10 Top Tips to Improve Your Quality Scores

9,167

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NetPromoter vs Customer Effort – Which is best?

8,158

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Top Tips for Improving NetPromoter Scores (NPS)

36,315

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Recorded Webinar: 10 Ways to Improve Your NetPromoter Scores

3,326

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Recorded Webinar: 10 Ways to Improve First Contact Resolution

3,209

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contact-centre-

7 Lessons From the British Gas Contact Centre

9,148

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Building Customer Loyalty Using Social Media

4,297

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Debunking the Customer Effort Score

12,211

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