Articles - NetPromoter Score (NPS)

A picture of a note saying "Net Promoter Score"

1,623

What Is Net Promoter Score (NPS)?

7,004

Customer Psychology: The Key to Better Contact Centre Conversations

3,526

8 Ideas to Help Contact Centre Agents Be Better at Their Jobs

Improve NPS Score

40,511

16 Ways to Improve Your Net Promoter Score (NPS)

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

136,172

What Are the Industry Standards for Call Centre Metrics?

A laptop with graphs on one side and money on the left

163,018

The Top 10 Most Important Call Centre Metrics

13,357

How to Calculate an Employee Net Promoter Score

11,615

How to Calculate… Net Promoter Score

5,347

Is There a Link Between Customer Experience and Profitability?

1,094

Recorded Webinar : Performance Management Tools

10,404

17 Things You Can Learn from the AO Contact Centre

9,148

Key Performance Indicators (KPIs) Are Damaging Employee Engagement

1,188

Less Than 20% of Contact Centres Calculate Customer Effort

11,295

10 Top Tips to Improve Your Quality Scores

8,655

NetPromoter vs Customer Effort – Which is Best?

39,199

Top Tips for Improving NetPromoter Scores (NPS)

3,513

Recorded Webinar: 10 Ways to Improve Your NetPromoter Scores

3,433

Recorded Webinar: 10 Ways to Improve First Contact Resolution

12,749

7 Lessons From the British Gas Contact Centre

4,585

Building Customer Loyalty Using Social Media

12,875

Debunking the Customer Effort Score

A photo of figures looking at a chart showing good results

33,893

5 Strategies for Improving your NPS Score

13,242

How You Can Drive up Net Promoter Scores

13,689

Forget Net Promoter, Try the Customer Effort Score