The Leading Contact Centre Magazine

Articles about NetPromoter Score (NPS)

Customer Psychology: The Key to Better Contact Centre Conversations

3,496

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8 Ideas to Help Contact Centre Agents Be Better at Their Jobs

2,777

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16 Ways to Improve Your Net Promoter Score

12,548

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What Are the Industry Standards for Call Centre Metrics?

41,080

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The Top 10 Most Important Call Centre Metrics

135,393

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How to Calculate an Employee Net Promoter Score

6,296

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How to Calculate… Net Promoter Score

6,229

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Is There a Link Between Customer Experience and Profitability?

3,160

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Recorded Webinar : Performance Management Tools

844

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17 Things You Can Learn from the AO Contact Centre

7,182

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Key Performance Indicators (KPIs) Are Damaging Employee Engagement

5,430

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Less Than 20% of Contact Centres Calculate Customer Effort

404

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10 Top Tips to Improve Your Quality Scores

9,266

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NetPromoter vs Customer Effort – Which is best?

8,183

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Top Tips for Improving NetPromoter Scores (NPS)

36,763

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Recorded Webinar: 10 Ways to Improve Your NetPromoter Scores

3,331

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Recorded Webinar: 10 Ways to Improve First Contact Resolution

3,221

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contact-centre-

7 Lessons From the British Gas Contact Centre

9,189

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Building Customer Loyalty Using Social Media

4,309

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Debunking the Customer Effort Score

12,263

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