Articles - NetPromoter Score (NPS)

A picture of a note saying "Net Promoter Score"

2,215

What Is Net Promoter Score (NPS)?

7,619

Customer Psychology: The Key to Better Contact Centre Conversations

3,751

8 Ideas to Help Contact Centre Agents Be Better at Their Jobs

Improve NPS Score

43,142

16 Ways to Improve Your Net Promoter Score (NPS)

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

151,711

What Are the Industry Standards for Call Centre Metrics?

A laptop with graphs on one side and money on the left

166,103

The Top 10 Most Important Call Centre Metrics

13,941

How to Calculate an Employee Net Promoter Score

12,284

How to Calculate… Net Promoter Score

5,724

Is There a Link Between Customer Experience and Profitability?

1,130

Recorded Webinar : Performance Management Tools

11,171

17 Things You Can Learn from the AO Contact Centre

9,860

Key Performance Indicators (KPIs) Are Damaging Employee Engagement

1,248

Less Than 20% of Contact Centres Calculate Customer Effort

11,779

10 Top Tips to Improve Your Quality Scores

8,787

NetPromoter vs Customer Effort – Which is Best?

39,307

Top Tips for Improving NetPromoter Scores (NPS)

3,549

Recorded Webinar: 10 Ways to Improve Your NetPromoter Scores

3,465

Recorded Webinar: 10 Ways to Improve First Contact Resolution

12,862

7 Lessons From the British Gas Contact Centre

13,022

Debunking the Customer Effort Score

A photo of figures looking at a chart showing good results

34,005

5 Strategies for Improving your NPS Score

13,351

How You Can Drive up Net Promoter Scores

13,756

Forget Net Promoter, Try the Customer Effort Score

35,537

Net Promoter Score and How it can Improve your Call Centre