The Leading Contact Centre Magazine

Articles about NetPromoter Score (NPS)

Customer Psychology: The Key to Better Contact Centre Conversations

3,669

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8 Ideas to Help Contact Centre Agents Be Better at Their Jobs

2,802

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16 Ways to Improve Your Net Promoter Score

14,028

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What Are the Industry Standards for Call Centre Metrics?

44,661

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The Top 10 Most Important Call Centre Metrics

137,467

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How to Calculate an Employee Net Promoter Score

6,635

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How to Calculate… Net Promoter Score

6,476

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Is There a Link Between Customer Experience and Profitability?

3,274

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Recorded Webinar : Performance Management Tools

865

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17 Things You Can Learn from the AO Contact Centre

7,521

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Key Performance Indicators (KPIs) Are Damaging Employee Engagement

5,723

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Less Than 20% of Contact Centres Calculate Customer Effort

437

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10 Top Tips to Improve Your Quality Scores

9,377

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NetPromoter vs Customer Effort – Which is best?

8,223

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Top Tips for Improving NetPromoter Scores (NPS)

37,091

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Recorded Webinar: 10 Ways to Improve Your NetPromoter Scores

3,338

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Recorded Webinar: 10 Ways to Improve First Contact Resolution

3,238

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7 Lessons From the British Gas Contact Centre

9,242

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Building Customer Loyalty Using Social Media

4,327

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Debunking the Customer Effort Score

12,318

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