Articles - NetPromoter Score (NPS)

What KPI is the most valuable in improving NPS / CSAT?

321

The Most Valuable KPI to Improve NPS/CSAT

Notebook with sign NPS net promoter score

74

What Is a Net Promoter Score (NPS)?

A picture of a note saying "Net Promoter Score"

3,163

What Is Net Promoter Score (NPS)?

8,755

Customer Psychology: The Key to Better Contact Centre Conversations

4,036

8 Ideas to Help Contact Centre Agents Be Better at Their Jobs

Improve NPS Score

47,110

16 Ways to Improve Your Net Promoter Score (NPS)

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

186,291

What Are the Industry Standards for Call Centre Metrics?

A laptop with graphs on one side and money on the left

171,827

The Top 10 Most Important Call Centre Metrics

14,651

How to Calculate an Employee Net Promoter Score

13,302

How to Calculate… Net Promoter Score

6,301

Is There a Link Between Customer Experience and Profitability?

1,186

Recorded Webinar : Performance Management Tools

12,332

17 Things You Can Learn from the AO Contact Centre

time bomb ticking

11,063

Key Performance Indicators (KPIs) Are Damaging Employee Engagement

1,335

Less Than 20% of Contact Centres Calculate Customer Effort

12,442

10 Top Tips to Improve Your Quality Scores

9,123

NetPromoter vs Customer Effort – Which is Best?

39,455

Top Tips for Improving NetPromoter Scores (NPS)

3,608

Recorded Webinar: 10 Ways to Improve Your NetPromoter Scores

3,514

Recorded Webinar: 10 Ways to Improve First Contact Resolution

13,005

7 Lessons From the British Gas Contact Centre

13,184

Debunking the Customer Effort Score

A photo of figures looking at a chart showing good results

34,181

5 Strategies for Improving your NPS Score

13,509

How You Can Drive up Net Promoter Scores