The Leading Contact Centre Magazine

Articles about NetPromoter Score (NPS)

Customer Psychology: The Key to Better Contact Centre Conversations

4,597

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8 Ideas to Help Contact Centre Agents Be Better at Their Jobs

2,973

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16 Ways to Improve Your Net Promoter Score

22,584

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An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

What Are the Industry Standards for Call Centre Metrics?

66,986

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The Top 10 Most Important Call Centre Metrics

146,537

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How to Calculate an Employee Net Promoter Score

8,464

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How to Calculate… Net Promoter Score

8,214

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Is There a Link Between Customer Experience and Profitability?

3,935

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Recorded Webinar : Performance Management Tools

953

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17 Things You Can Learn from the AO Contact Centre

8,468

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Key Performance Indicators (KPIs) Are Damaging Employee Engagement

6,997

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Less Than 20% of Contact Centres Calculate Customer Effort

685

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10 Top Tips to Improve Your Quality Scores

9,930

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NetPromoter vs Customer Effort – Which is Best?

8,392

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Top Tips for Improving NetPromoter Scores (NPS)

38,145

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Recorded Webinar: 10 Ways to Improve Your NetPromoter Scores

3,398

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Recorded Webinar: 10 Ways to Improve First Contact Resolution

3,294

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7 Lessons From the British Gas Contact Centre

9,418

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Building Customer Loyalty Using Social Media

4,412

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Debunking the Customer Effort Score

12,531

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