Articles - NetPromoter Score (NPS)

What KPI is the most valuable in improving NPS / CSAT?

137

The Most Valuable KPI to Improve NPS/CSAT

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What Is a Net Promoter Score (NPS)?

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2,681

What Is Net Promoter Score (NPS)?

8,164

Customer Psychology: The Key to Better Contact Centre Conversations

3,906

8 Ideas to Help Contact Centre Agents Be Better at Their Jobs

Improve NPS Score

44,978

16 Ways to Improve Your Net Promoter Score (NPS)

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

165,500

What Are the Industry Standards for Call Centre Metrics?

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168,942

The Top 10 Most Important Call Centre Metrics

14,307

How to Calculate an Employee Net Promoter Score

12,812

How to Calculate… Net Promoter Score

6,048

Is There a Link Between Customer Experience and Profitability?

1,166

Recorded Webinar : Performance Management Tools

11,790

17 Things You Can Learn from the AO Contact Centre

time bomb ticking

10,506

Key Performance Indicators (KPIs) Are Damaging Employee Engagement

1,301

Less Than 20% of Contact Centres Calculate Customer Effort

12,130

10 Top Tips to Improve Your Quality Scores

8,952

NetPromoter vs Customer Effort – Which is Best?

39,386

Top Tips for Improving NetPromoter Scores (NPS)

3,589

Recorded Webinar: 10 Ways to Improve Your NetPromoter Scores

3,494

Recorded Webinar: 10 Ways to Improve First Contact Resolution

12,949

7 Lessons From the British Gas Contact Centre

13,121

Debunking the Customer Effort Score

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34,096

5 Strategies for Improving your NPS Score

13,444

How You Can Drive up Net Promoter Scores