The Leading Contact Centre Magazine

Articles about NetPromoter Score (NPS)

Customer Psychology: The Key to Better Contact Centre Conversations

3,169

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8 Ideas to Help Contact Centre Agents Be Better at Their Jobs

2,733

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16 Ways to Improve Your Net Promoter Score

9,457

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What Are the Industry Standards for Call Centre Metrics?

32,709

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The Top 10 Most Important Call Centre Metrics

130,209

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How to Calculate an Employee Net Promoter Score

5,546

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How to Calculate… Net Promoter Score

5,533

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Is There a Link Between Customer Experience and Profitability?

2,921

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Recorded Webinar : Performance Management Tools

797

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17 Things You Can Learn from the AO Contact Centre

6,520

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Key Performance Indicators (KPIs) Are Damaging Employee Engagement

4,703

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Less Than 20% of Contact Centres Calculate Customer Effort

377

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10 Top Tips to Improve Your Quality Scores

9,019

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NetPromoter vs Customer Effort – Which is best?

8,104

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Top Tips for Improving NetPromoter Scores (NPS)

35,746

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Recorded Webinar: 10 Ways to Improve Your NetPromoter Scores

3,318

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What measures do you use in your call centre

One Third of Contact Centres Measure a Net Promoter Score

3,091

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Recorded Webinar: 10 Ways to Improve First Contact Resolution

3,197

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contact-centre-

7 Lessons From the British Gas Contact Centre

9,105

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Building Customer Loyalty Using Social Media

4,280

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