Articles - Net Promoter Score (NPS)

Net Promoter Score (NPS) is one of the most widely used ways to measure customer loyalty and satisfaction. This collection of expert articles, real examples, and actionable advice explains how to calculate, interpret, and improve NPS results in contact centres. Learn how to design effective surveys, analyse feedback, and turn customer insights into meaningful change. You’ll also find ideas for motivating teams around NPS goals and linking the metric to wider customer experience improvements that drive loyalty and advocacy.