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Will Robots Replace Humans in the Contact Centre?
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An Introduction to… Process Automation Technology
3,822
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Mistakes to Avoid… Call and Contact Routing
1,687
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What Is a CRM System and How Can It Improve Contact Centre Performance?
4,710
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An Introduction to… Using Outbound Text Messages for Customer Service
9,354
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50% of Contact Centres Multi-Skill “Nearly All” of Their Agents
1,570
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7 Signs Your CRM System Is Outdated
7,885
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White Paper: How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition)
593
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25 Ways Technology Can … Increase Agent Productivity
5,449
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What’s Next With… Cloud Contact Centres?
1,891
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Jonty Pearce |
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Call capacity and Answered call ratio computa...
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Jonty Pearce |
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Email Software needed
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Number of Agents 0 for incoming volume below 0.6
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Customer feedback process
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Calabrio Charts Record UK Growth
Poly Expand Their Savi 7300 Office Series of Wireless Headsets