Netcall and Ecliptic Renew Partnership to Drive Innovation in Insurance Claims

Netcall and Ecliptic, a specialist in insurance technology, have renewed their strategic partnership.

Aimed at helping insurers deliver faster, more customer-focused services while maintaining efficiency and compliance, the collaboration builds on a decade-long relationship.

Within this time, the two companies have developed systems used by more than 40 insurers to streamline claims processes and enable real-time collaboration.

Paul Bermingham, CEO of Ecliptic, said the partnership is designed to balance three critical priorities for insurers: “We call it the holy trinity, customer service, operational efficiency and governance.

For years, insurers felt they had to pick two and sacrifice the third. But that trade-off is a myth. We’ve proven that with the right tech and the right expertise, you can have all three.”

Their first new joint initiative will focus on improving the first notification of loss (FNOL) stage of the claims journey.

The partners are developing an accelerator designed to speed up and simplify FNOL handling, with potential automation for straightforward, low-value claims. This aims to improve customer experience and allow claims teams to focus on more complex cases.

James Lawrence, Insurance Specialist at Netcall, said the partnership responds to growing customer expectations in the digital age.

“Consumers today expect an experience that’s fast, simple and personal. Amazon set the benchmark. Now it’s time the insurance industry caught up. This partnership gives insurers the tools to do just that – at speed and without blowing the budget.”

Bermingham added that the collaboration endures because both companies understand the challenges facing insurers.

“There’s a reason this partnership works. We know the pressure insurers are under. Regulation isn’t easing up. Customers aren’t slowing down. Budgets aren’t getting bigger. That’s why we’re here – to help our clients do more with less and come out stronger.”

According to both companies, the partnership goes beyond technology implementation. It seeks to engage insurance leaders in rethinking core processes and exploring how digital transformation can create more responsive and efficient operations across the sector.

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Author: Hannah Swankie
Reviewed by: Rachael Trickey