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About Us
Articles - Red Nose Day
Find and explore a range of content on Red Nose Day activities and events within contact centres.
RECENT
POPULAR
What Are You Doing for Red Nose Day?
Photos From Red Nose Day 2017
Editor's Pick
10 Quick Wins for Cheering Up Your Agents
What Are Intelligent Contact Centres Doing Right Now?
15 Ideas We Heard at Costa Coffee’s Contact Centre
How to Practice Patience in Customer Service
Latest Resources
Report: The State of Customer Experience - Middle East and Africa
The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025
Upcoming Events
Smarter Workflows, Stronger CX: Unlock the Power of Dialogue Studio – Webinar
Optimizing the Impact of CX Analytics with AI-Guided Analysis – Webinar
Latest Blogs
12 Customer Satisfaction Survey Best Practices
Where Is Your Contact Centre on the AI Maturity Curve?
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
