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Articles - Rob Wilkinson

Rob Wilkinson is a Customer Obsessed Contact Centre Expert, SaaS Geek. and CX & EX Champion.

Connect with Rob on LinkedIn

The Top 10 most respected Call Centre People – 2009

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Editor's Pick

Thumbnail Stop Driving Up Your Sickness Levels!

Stop Driving Up Your Sickness Levels!

Thumbnail How to Nail Your Outbound Strategy

How to Nail Your Outbound Strategy

Thumbnail The Little Things That “Make or Break” a Contact Centre

The Little Things That “Make or Break” a Contact Centre

Thumbnail How to Deal With That Awkward Agent

How to Deal With That Awkward Agent

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Latest Resources

eBook: The Top 4 Ways to Earn Trust & Build Customer Loyalty

eBook: The Top 4 Ways to Earn Trust & Build Customer Loyalty

eBook: The QA Leader’s Guide to Agentic AI in Call Centers

eBook: The QA Leader’s Guide to Agentic AI in Call Centers

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Upcoming Events

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Learn How to Build Trustworthy Support Automations – Webinar

thumbnail advert promoting event Expo Relación Cliente: ClientIA

Expo Relación Cliente: ClientIA

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Beyond NPS – Measuring What Matters in the Age of AI

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From Tactile to Transformative – Putting AI at the Core of Strategy

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Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

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Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2025

The Top 50 Words to Describe Yourself on Your CV in 2025

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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