Hints and Tips
Call Centre TV
Hints & tips
Call Monitoring Form
What is an Erlang?
Articles - Social Media
33 social customer service tips that you won’t want to miss
Building Customer Loyalty Using Social Media
Recorded Webinar: Improving Customer Service on Social Media
Is Email on its Way Out?
How to deal with customer service complaints in 140 characters
Social Media Survey results
Who will you call in 2022?
How to manage complaints coming in via social media
Turning Complaining Customers into Fans
5 reasons why support forums need to move on
Social media and customer service: Facebook vs. Twitter
Forget Net Promoter, Try the Customer Effort Score
Ten examples of crowdsourcing
Crowdsourcing: the customer as expert advisor
Ten ways that social media can give you a competitive edge
Top Tips for Internet Chat in the Call Centre
Five ways social media is impacting customer service
Using Analytics to Avoid Complaints on Social Media
Don’t Blame the Contact Centre
At What Point Should You Move From Spreadsheets to WFM?
10 Customer Service Behaviours Every Contact Centre Agent Should Have
How to Create an Effective Digital Customer Service Strategy
eBook: Embracing AI in the Customer Journey
White Paper: Why AI is a Gamechanger for Customer Service
Tue 05 Jul 2022
Knowledge Really Is Power – Webinar
Tue 05 Jul 2022
GPT-3? No, It’s Not a New Star Wars Character
Advance From Personalization to Customer Journey Orchestration
Odigo Joins Pega Partners Programme and Adds New Solution
Cognigy Wins AI Breakthrough Award
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?
Top 25 Positive Words, Phrases and Empathy Statements
The Top 25 Words to Describe Yourself on Your CV