Articles about Social Media

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Set up an Internal Facebook Group
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Have-you-complained-about-company-on-Social-Media
34% of People Have Complained About a Company on Facebook
327
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The best ways to use social media in the contact centre
6,803
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Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer
9,578
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Twitter to make customer contact easier
6,535
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Eight great tips for customer service on social media
6,011
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Implement an internal social media
1,894
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Careful what your employees are tweeting!
4,129
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The best ways to handle a customer service complaint on Twitter
9,748
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The Best Ways to Improve First Contact Resolution
23,824
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What are contact centres planning over the next two years?
4,328
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Don’t ignore social media
1,934
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What-percentage-of-traffic-does-social-media-make-up
Social Media Only Accounts for 1-2% of Traffic in Over Half of Contact Centres
1,381
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What-headaches-do-you-have-with-customer-service-on-social-media
The Impact of Marketing on Social Media is Giving Contact Centres Headaches
1,561
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Do-you-intervene-in-customer-service-issues-on-social-media
Most Contact Centres Respond to Customer Service Issues on Social Media
1,362
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What-technology-does-your-contact-centre-use-for-social-media
17% of Contact Centres Don’t Use Technology For Social Media
1,381
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Who-owns-social-media-in-your-company
Just 36% of Companies Share Social Media Between the Contact Centre and Marketing
1,338
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19 Predictions for the Future of the Contact Centre
8,734
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Triage complaints coming in on social media
1,799
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Live life online like your mother is watching
1,484
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