Articles - Social Media

8,124

33 social customer service tips that you won’t want to miss

4,603

Building Customer Loyalty Using Social Media

3,415

Recorded Webinar: Improving Customer Service on Social Media

6,508

Is Email on its Way Out?

6,819

How to deal with customer service complaints in 140 characters

7,803

Social Media Survey results

man looking at touchscreen images

3,406

Who will you call in 2022?

7,008

How to manage complaints coming in via social media

6,101

Turning Complaining Customers into Fans

coloured men halfing up the letters to spell forum

8,096

5 reasons why support forums need to move on

24,817

Social media and customer service: Facebook vs. Twitter

13,710

Forget Net Promoter, Try the Customer Effort Score

21,397

Ten examples of crowdsourcing

4,209

Crowdsourcing: the customer as expert advisor

8,162

Ten ways that social media can give you a competitive edge

19,725

Top Tips for Internet Chat in the Call Centre

6,278

Five ways social media is impacting customer service

4,463

Using Analytics to Avoid Complaints on Social Media