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Articles about Social Media

What Will Happen to the Contact Centre in 2016 and Beyond?

5,860

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Share News and Updates in Your Twitter Feed

341

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10 Top Tips for Social Customer Service

1,610

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7 Ways to Protect Your Customers From Social Poaching

878

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Twitter Debate – Should all Agents Handle all Channels?

1,634

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What is the Best Way to Handle a Complaint Through Social Media?

4,507

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How NOT to please the social customer

2,958

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The Best Ways to Use Social Media in the Contact Centre

7,190

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Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer

9,885

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Twitter to make customer contact easier

6,719

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