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Articles about Social Media

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Social Media Customer Service – Turning Customer Service on its Head
343
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How to Get the Most Dangerous Customer Service Channel Right
411
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13 Predictions for the Future of CRM Systems
2,862
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There’s Nothing Funny About Customer Service – or Is There?
581
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A Low-Down on Social Media Customer Complaints
965
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Social Customer Service
1,592
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Publicly Celebrate Your Agents on Social Media
1,491
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Are Your Social Media Interactions Too Formal?
1,746
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How to Choose the Right Technology for Your Call Centre
3,449
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Are You Running a Great Multichannel Operation?
1,267
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What Will Happen to the Contact Centre in 2016 and Beyond?
4,968
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Share News and Updates in Your Twitter Feed
202
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41% of Contact Centres Use Free Internet Tools for Social Media Management
314
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10 Top Tips for Social Customer Service
1,421
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7 Ways to Protect Your Customers From Social Poaching
723
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Twitter Debate – Should all Agents Handle all Channels?
1,490
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negative-social-media
What is the Best Way to Handle a Complaint Through Social Media?
4,085
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How NOT to please the social customer
2,642
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Set up an Internal Facebook Group
768
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The best ways to use social media in the contact centre
6,879
Read more...
 
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How to Manage and Exceed Customer Expectations – With Examples
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Creating Memorable Customer Experiences With Emotional Intelligence
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