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Articles about Social Media

A picture of cubes representing different social media platforms

How to Provide Great Social Customer Service – With Tips, Challenges and Expert Research

1,011

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Social Media Customer Service – Turning Customer Service on its Head

499

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How to Get the Most Dangerous Customer Service Channel Right

558

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13 Predictions for the Future of CRM Systems

3,514

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There’s Nothing Funny About Customer Service – or Is There?

757

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A Low-Down on Social Media Customer Complaints

1,249

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Social Customer Service

1,995

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Are Your Social Media Interactions Too Formal?

2,266

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How to Choose the Right Technology for Your Call Centre

3,855

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Are You Running a Great Multichannel Operation?

1,405

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What Will Happen to the Contact Centre in 2016 and Beyond?

5,799

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Share News and Updates in Your Twitter Feed

309

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10 Top Tips for Social Customer Service

1,597

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7 Ways to Protect Your Customers From Social Poaching

866

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Twitter Debate – Should all Agents Handle all Channels?

1,620

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What is the Best Way to Handle a Complaint Through Social Media?

4,477

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How NOT to please the social customer

2,921

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Set up an Internal Facebook Group

885

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The Best Ways to Use Social Media in the Contact Centre

7,164

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Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer

9,870

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