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Articles - Social Media
Get Up To Speed: The Latest on Messaging, Social Media, and Video
Top Tips for Social Customer Service
How to Provide Great Social Customer Service
How to Get the Most Dangerous Customer Service Channel Right
13 Predictions for the Future of CRM Systems
There’s Nothing Funny About Customer Service – or Is There?
What is Social Customer Service?
Are Your Social Media Interactions Too Formal?
How to Choose the Right Technology for Your Call Centre
Are You Running a Great Multichannel Operation?
What Will Happen to the Contact Centre in 2016 and Beyond?
What is the Best Way to Handle a Complaint Through Social Media?
Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer
The Best Ways to Improve First Contact Resolution
19 Predictions for the Future of the Contact Centre
Recorded Webinar: Improving Customer Service on Social Media
Is Email on its Way Out?
Social Media Survey Results
Who will you call in 2022?
Turning Complaining Customers into Fans
5 reasons why support forums need to move on
Social Media and Customer Service: Which Network is Best?
Forget Net Promoter, Try the Customer Effort Score
Ten examples of crowdsourcing
Call Volumes Up? Here’s What You Can Do About It
How to Turn a Bad Agent Into a Good Agent
The Top 5 Agent Performance Metrics
7 Ways Technology Can Help Exceed Service Level Targets
Report: Customer Experience Horizons
Webinar Replay: Tips for Optimising Workforce Management
SWPP Annual Conference
Mon 04 Mar 2024
Mon 04 Mar 2024
Empowering the Connected Rep to Drive Customer Service Success
What It Takes to Accomplish Workforce Optimization
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?