Articles about Social Media

From Complaints to Chuckles – What Contact Centre Agents Can Learn From Eddie

310

The Three Key Challenges of Social Media ROI

126

Social Media Customer Service – Turning Customer Service on its Head

233

The Social Media Dilemma: How to Get the Most Dangerous Customer Service Channel Right

319

Are You Dreaming of a Social Christmas?

13 Predictions for the Future of CRM Systems

2,372

There’s Nothing Funny About Customer Service – or Is There?

488

A Low-Down on Social Media Customer Complaints

762

5 Surefire Ways to Improve Your Customer Service via Social Media

97

Social Customer Service

1,162