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Articles - Social Media
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2,942
Top Tips for Social Customer Service
2,396
How to Provide Great Social Customer Service
773
How to Get the Most Dangerous Customer Service Channel Right
4,313
13 Predictions for the Future of CRM Systems
1,180
There’s Nothing Funny About Customer Service – or Is There?
3,134
What is Social Customer Service?
3,257
Are Your Social Media Interactions Too Formal?
4,335
How to Choose the Right Technology for Your Call Centre
1,628
Are You Running a Great Multichannel Operation?
6,321
What Will Happen to the Contact Centre in 2016 and Beyond?
5,010
What is the Best Way to Handle a Complaint Through Social Media?
10,116
Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer
26,798
The Best Ways to Improve First Contact Resolution
9,594
19 Predictions for the Future of the Contact Centre
3,485
Recorded Webinar: Improving Customer Service on Social Media
6,797
Is Email on its Way Out?
8,202
Social Media Survey Results
3,456
Who will you call in 2022?
6,231
Turning Complaining Customers into Fans
8,749
5 reasons why support forums need to move on
25,136
Social Media and Customer Service: Which Network is Best?
13,842
Forget Net Promoter, Try the Customer Effort Score
21,632
Ten examples of crowdsourcing
4,301
Crowdsourcing: the customer as expert advisor
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