Articles - Social Media

A picture of cubes representing different social media platforms

1,841

How to Provide Great Social Customer Service

722

How to Get the Most Dangerous Customer Service Channel Right

4,116

13 Predictions for the Future of CRM Systems

1,050

There’s Nothing Funny About Customer Service – or Is There?

social media

2,583

What is Social Customer Service?

2,874

Are Your Social Media Interactions Too Formal?

puzzle pieces together

4,193

How to Choose the Right Technology for Your Call Centre

1,575

Are You Running a Great Multichannel Operation?

2016 written on road

6,228

What Will Happen to the Contact Centre in 2016 and Beyond?

1,996

10 Top Tips for Social Customer Service

complaint whistle

4,924

What is the Best Way to Handle a Complaint Through Social Media?

10,062

Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer

26,504

The Best Ways to Improve First Contact Resolution

9,422

19 Predictions for the Future of the Contact Centre

3,433

Recorded Webinar: Improving Customer Service on Social Media

6,599

Is Email on its Way Out?

7,875

Social Media Survey results

2022 lightblub

3,423

Who will you call in 2022?

6,142

Turning Complaining Customers into Fans

coloured men halfing up the letters to spell forum

8,212

5 reasons why support forums need to move on

24,918

Social Media and Customer Service: Which Network is Best?

13,752

Forget Net Promoter, Try the Customer Effort Score

21,448

Ten examples of crowdsourcing

4,243

Crowdsourcing: the customer as expert advisor