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Articles - Social Media
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2,529
Top Tips for Social Customer Service
2,251
How to Provide Great Social Customer Service
748
How to Get the Most Dangerous Customer Service Channel Right
4,214
13 Predictions for the Future of CRM Systems
1,134
There’s Nothing Funny About Customer Service – or Is There?
2,756
What is Social Customer Service?
3,057
Are Your Social Media Interactions Too Formal?
4,258
How to Choose the Right Technology for Your Call Centre
1,613
Are You Running a Great Multichannel Operation?
6,284
What Will Happen to the Contact Centre in 2016 and Beyond?
4,981
What is the Best Way to Handle a Complaint Through Social Media?
10,103
Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer
26,675
The Best Ways to Improve First Contact Resolution
9,513
19 Predictions for the Future of the Contact Centre
3,465
Recorded Webinar: Improving Customer Service on Social Media
6,692
Is Email on its Way Out?
8,060
Social Media Survey results
3,442
Who will you call in 2022?
6,190
Turning Complaining Customers into Fans
8,323
5 reasons why support forums need to move on
25,064
Social Media and Customer Service: Which Network is Best?
13,808
Forget Net Promoter, Try the Customer Effort Score
21,590
Ten examples of crowdsourcing
4,287
Crowdsourcing: the customer as expert advisor
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