The Leading Contact Centre Magazine

Articles about Social Media

Social Media Customer Service – Turning Customer Service on its Head

329

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How to Get the Most Dangerous Customer Service Channel Right

397

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13 Predictions for the Future of CRM Systems

2,753

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There’s Nothing Funny About Customer Service – or Is There?

565

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A Low-Down on Social Media Customer Complaints

932

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Social Customer Service

1,531

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Publicly Celebrate Your Agents on Social Media

1,393

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Are Your Social Media Interactions Too Formal?

1,693

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How to Choose the Right Technology for Your Call Centre

3,390

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Are You Running a Great Multichannel Operation?

1,260

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What Will Happen to the Contact Centre in 2016 and Beyond?

4,929

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Share News and Updates in Your Twitter Feed

196

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41% of Contact Centres Use Free Internet Tools for Social Media Management

308

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10 Top Tips for Social Customer Service

1,410

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7 Ways to Protect Your Customers From Social Poaching

712

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Twitter Debate – Should all Agents Handle all Channels?

1,475

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negative-social-media

What is the Best Way to Handle a Complaint Through Social Media?

4,027

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How NOT to please the social customer

2,614

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Set up an Internal Facebook Group

762

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Have-you-complained-about-company-on-Social-Media

34% of People Have Complained About a Company on Facebook

352

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