Articles - Social Media

social chat

2,529

Top Tips for Social Customer Service

A picture of cubes representing different social media platforms

2,251

How to Provide Great Social Customer Service

748

How to Get the Most Dangerous Customer Service Channel Right

4,214

13 Predictions for the Future of CRM Systems

1,134

There’s Nothing Funny About Customer Service – or Is There?

social media

2,756

What is Social Customer Service?

3,057

Are Your Social Media Interactions Too Formal?

puzzle pieces together

4,258

How to Choose the Right Technology for Your Call Centre

1,613

Are You Running a Great Multichannel Operation?

2016 written on road

6,284

What Will Happen to the Contact Centre in 2016 and Beyond?

complaint whistle

4,981

What is the Best Way to Handle a Complaint Through Social Media?

10,103

Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer

26,675

The Best Ways to Improve First Contact Resolution

9,513

19 Predictions for the Future of the Contact Centre

3,465

Recorded Webinar: Improving Customer Service on Social Media

6,692

Is Email on its Way Out?

8,060

Social Media Survey results

2022 lightblub

3,442

Who will you call in 2022?

6,190

Turning Complaining Customers into Fans

forum discussion

8,323

5 reasons why support forums need to move on

25,064

Social Media and Customer Service: Which Network is Best?

13,808

Forget Net Promoter, Try the Customer Effort Score

21,590

Ten examples of crowdsourcing

4,287

Crowdsourcing: the customer as expert advisor