The Leading Contact Centre Magazine

Articles about Social Media

From Complaints to Chuckles – What Contact Centre Agents Can Learn From Eddie

323

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Social Media Customer Service – Turning Customer Service on its Head

253

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How to Get the Most Dangerous Customer Service Channel Right

344

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13 Predictions for the Future of CRM Systems

2,473

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There’s Nothing Funny About Customer Service – or Is There?

514

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A Low-Down on Social Media Customer Complaints

810

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Social Customer Service

1,254

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Publicly Celebrate Your Agents on Social Media

1,064

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Are Your Social Media Interactions Too Formal?

1,533

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How to Choose the Right Technology for Your Call Centre

3,208

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Are You Running a Great Multichannel Operation?

1,219

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What Will Happen to the Contact Centre in 2016 and Beyond?

4,848

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Share News and Updates in Your Twitter Feed

172

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41% of Contact Centres Use Free Internet Tools for Social Media Management

298

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10 Top Tips for Social Customer Service

1,375

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7 Ways to Protect Your Customers From Social Poaching

672

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Twitter Debate – Should all Agents Handle all Channels?

1,419

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41% of Contact Centres Now Have a Social Media Team

271

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Social Media Requires the Least Customer Effort

333

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negative-social-media

What is the Best Way to Handle a Complaint Through Social Media?

3,816

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