Articles - Social Media

A picture of cubes representing different social media platforms

1,522

How to Provide Great Social Customer Service

613

Social Media Customer Service – Turning Customer Service on its Head

693

How to Get the Most Dangerous Customer Service Channel Right

3,996

13 Predictions for the Future of CRM Systems

969

There’s Nothing Funny About Customer Service – or Is There?

1,416

A Low-Down on Social Media Customer Complaints

social media

2,421

What is Social Customer Service?

2,641

Are Your Social Media Interactions Too Formal?

4,116

How to Choose the Right Technology for Your Call Centre

1,528

Are You Running a Great Multichannel Operation?

6,151

What Will Happen to the Contact Centre in 2016 and Beyond?

1,879

10 Top Tips for Social Customer Service

1,130

7 Ways to Protect Your Customers From Social Poaching

1,771

Twitter Debate – Should all Agents Handle all Channels?

negative-social-media

4,841

What is the Best Way to Handle a Complaint Through Social Media?

3,050

How NOT to please the social customer

7,431

The Best Ways to Use Social Media in the Contact Centre

10,010

Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer

6,826

Twitter to make customer contact easier

6,401

Eight great tips for customer service on social media

4,425

Careful what your employees are tweeting!

10,762

The Best Ways to Handle a Customer Service Complaint on Twitter

26,063

The Best Ways to Improve First Contact Resolution

9,315

19 Predictions for the Future of the Contact Centre