Articles - Social Media

social chat

2,942

Top Tips for Social Customer Service

A picture of cubes representing different social media platforms

2,396

How to Provide Great Social Customer Service

773

How to Get the Most Dangerous Customer Service Channel Right

4,313

13 Predictions for the Future of CRM Systems

1,180

There’s Nothing Funny About Customer Service – or Is There?

social media

3,134

What is Social Customer Service?

3,257

Are Your Social Media Interactions Too Formal?

puzzle pieces together

4,335

How to Choose the Right Technology for Your Call Centre

1,628

Are You Running a Great Multichannel Operation?

2016 written on road

6,321

What Will Happen to the Contact Centre in 2016 and Beyond?

complaint whistle

5,010

What is the Best Way to Handle a Complaint Through Social Media?

10,116

Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer

26,798

The Best Ways to Improve First Contact Resolution

9,594

19 Predictions for the Future of the Contact Centre

3,485

Recorded Webinar: Improving Customer Service on Social Media

6,797

Is Email on its Way Out?

search social media

8,202

Social Media Survey Results

2022 lightblub

3,456

Who will you call in 2022?

6,231

Turning Complaining Customers into Fans

forum discussion

8,749

5 reasons why support forums need to move on

25,136

Social Media and Customer Service: Which Network is Best?

13,842

Forget Net Promoter, Try the Customer Effort Score

21,632

Ten examples of crowdsourcing

4,301

Crowdsourcing: the customer as expert advisor