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Articles about Social Media

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How to Provide Great Social Customer Service – With Tips, Challenges and Expert Research

1,199

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Social Media Customer Service – Turning Customer Service on its Head

456

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How to Get the Most Dangerous Customer Service Channel Right

502

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13 Predictions for the Future of CRM Systems

3,336

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There’s Nothing Funny About Customer Service – or Is There?

704

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A Low-Down on Social Media Customer Complaints

1,191

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Social Customer Service

1,880

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Publicly Celebrate Your Agents on Social Media

2,080

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Are Your Social Media Interactions Too Formal?

2,153

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How to Choose the Right Technology for Your Call Centre

3,759

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Are You Running a Great Multichannel Operation?

1,368

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What Will Happen to the Contact Centre in 2016 and Beyond?

5,235

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Share News and Updates in Your Twitter Feed

260

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10 Top Tips for Social Customer Service

1,540

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7 Ways to Protect Your Customers From Social Poaching

799

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Twitter Debate – Should all Agents Handle all Channels?

1,580

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What is the Best Way to Handle a Complaint Through Social Media?

4,371

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How NOT to please the social customer

2,799

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Set up an Internal Facebook Group

849

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The Best Ways to Use Social Media in the Contact Centre

7,045

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