Articles about Social Media

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A picture of cubes representing different social media platforms
How to Provide Great Social Customer Service
1,265
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Social Media Customer Service – Turning Customer Service on its Head
577
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How to Get the Most Dangerous Customer Service Channel Right
637
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13 Predictions for the Future of CRM Systems
3,827
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There’s Nothing Funny About Customer Service – or Is There?
868
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A Low-Down on Social Media Customer Complaints
1,361
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Social Customer Service
2,271
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Are Your Social Media Interactions Too Formal?
2,492
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How to Choose the Right Technology for Your Call Centre
4,016
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Are You Running a Great Multichannel Operation?
1,488
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What Will Happen to the Contact Centre in 2016 and Beyond?
6,095
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10 Top Tips for Social Customer Service
1,788
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7 Ways to Protect Your Customers From Social Poaching
1,020
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Twitter Debate – Should all Agents Handle all Channels?
1,720
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What is the Best Way to Handle a Complaint Through Social Media?
4,707
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How NOT to please the social customer
3,011
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The Best Ways to Use Social Media in the Contact Centre
7,295
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Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer
9,964
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Twitter to make customer contact easier
6,769
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Eight great tips for customer service on social media
6,335
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Careful what your employees are tweeting!
4,385
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The Best Ways to Handle a Customer Service Complaint on Twitter
10,683
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The Best Ways to Improve First Contact Resolution
25,754
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19 Predictions for the Future of the Contact Centre
9,215
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