Articles - Steve Sullivan
Steve has 25 years’ experience in contact centres and customer engagement. He has worked on technical and operational solution design, delivery and outsourcing; optimising people, processes, data and technology.
Steve has worked with outsourced service and technology providers as well as a variety of brands including ALDI, American Express, Amnesty International, Burberry, Epson, Gucci, Richemont, The Guardian and Sky.
He runs Channel Doctors, is a Companion Member of the Institute of Customer Service, and is never happier than when tasked with clarifying, simplifying and enhancing commercial relationships.
