Stuart Clarke Archives - Call Centre Helper

Connect with Stuart on LinekdIn "/> Stuart Clarke Archives - Call Centre Helper

Stuart Clarke

Stuart Clarke, UK Sales Lead, Storman Software Pty Ltd

Connect with Stuart on LinekdIn

Recent Articles Most Viewed Articles

Seven Ways to Improve First Call Resolution

Seven Ways to Improve First Call Resolution

Consumer Perception and the State of Service Trends

Consumer Perception and the State of Service Trends

How to Improve Contact Centre Response Time

How to Improve Contact Centre Response Time

Contact Centre Performance Challenges and How to Fix Them

Contact Centre Performance Challenges and How to Fix Them

The Top Scheduling Challenges and How to Fix Them

The Top Scheduling Challenges and How to Fix Them

Ways to Make Working in a Contact Centre Fun

Ways to Make Working in a Contact Centre Fun

The Best De-Escalation Techniques

The Best De-Escalation Techniques

Technology to Make Managing a Contact Centre Easier

Technology to Make Managing a Contact Centre Easier

The Do’s and Don’ts of Implementing Analytics

What Should You Do When You Think a Customer Is Lying?

What It Takes to Be a More Empathetic Leader

54% Discover Compliance Breach Outside Routine QA Reviews

8×8 Finds 52% Blame CIOs for AI Errors

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

Upcoming Events

14th September 2026

Contact Centre & Customer Services Summit – Manchester

15th September 2026

CX Connect Europe

Are You Measuring Activity or Success?

What Are the Key Use Cases of Contact Centre Automation?

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action