Stuart Dorman - Call Centre Helper

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Stuart Dorman

Stuart Dorman, Chief Innovation Officer, Sabio

Connect with Stuart on LinkedIn

Recent Articles Most Viewed Articles

Mental Health Challenge: Technology’s Role in Supporting Agents

Mental Health Challenge: Technology’s Role in…

95% of Enterprise AI Projects Fail Warns Sabio’s Stuart Dorman

95% of Enterprise AI Projects Fail Warns Sabio’s Stuart…

Success for Sabio Clients at UK National Contact Centre Awards

Success for Sabio Clients at UK National Contact Centre…

2024 Vision: A Year of Experimentation, Data Insights, and Cloud Challenges

2024 Vision: A Year of Experimentation, Data Insights,…

2024 Is Here! What to Look Out for This Year

2024 Is Here! What to Look Out for This Year

The Top 20 Videos

The Top 20 Videos

The Algorithms Behind Chatbots

The Algorithms Behind Chatbots

The Difference Between a Bot and a ChatBot

The Difference Between a Bot and a ChatBot

Recorded Webinar: The Digital Customer Experience: What Does Great Look Like?

Recorded Webinar: The Digital Customer Experience: What…

When Will Blockchain Technology Enter the Contact Centre?

When Will Blockchain Technology Enter the Contact Centre?

21 Smart Ways to Improve Webchat

21 Smart Ways to Improve Webchat

Is There a Link Between Customer Experience and Profitability?

Is There a Link Between Customer Experience and…

What’s Next With… Contact Centre Metrics?

What’s Next With… Contact Centre Metrics?

11 Tips to Create and Maintain Loyal Customers

11 Tips to Create and Maintain Loyal Customers

New Year Resolutions for call centres

New Year Resolutions for call centres

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

15th October 2026

Planning for Outsourcers: BPO WFM Best Practices – Webinar

Five Ways to Expand AI Across Your Contact Centre

How to Manage a Successful AutoQA Migration

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?