Stuart Dorman Archives - Call Centre Helper

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Stuart Dorman

Stuart Dorman, Chief Innovation Officer, Sabio

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Mental Health Challenge: Technology’s Role in Supporting Agents

Mental Health Challenge: Technology’s Role in…

95% of Enterprise AI Projects Fail Warns Sabio’s Stuart Dorman

95% of Enterprise AI Projects Fail Warns Sabio’s Stuart…

Success for Sabio Clients at UK National Contact Centre Awards

Success for Sabio Clients at UK National Contact Centre…

2024 Vision: A Year of Experimentation, Data Insights, and Cloud Challenges

2024 Vision: A Year of Experimentation, Data Insights,…

2024 Is Here! What to Look Out for This Year

2024 Is Here! What to Look Out for This Year

The Top 20 Videos

The Top 20 Videos

The Algorithms Behind Chatbots

The Algorithms Behind Chatbots

The Difference Between a Bot and a ChatBot

The Difference Between a Bot and a ChatBot

Recorded Webinar: The Digital Customer Experience: What Does Great Look Like?

Recorded Webinar: The Digital Customer Experience: What…

When Will Blockchain Technology Enter the Contact Centre?

When Will Blockchain Technology Enter the Contact Centre?

21 Smart Ways to Improve Webchat

21 Smart Ways to Improve Webchat

Is There a Link Between Customer Experience and Profitability?

Is There a Link Between Customer Experience and…

What’s Next With… Contact Centre Metrics?

What’s Next With… Contact Centre Metrics?

11 Tips to Create and Maintain Loyal Customers

11 Tips to Create and Maintain Loyal Customers

New Year Resolutions for call centres

New Year Resolutions for call centres

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

MiaRec and Alianza Announce New Integration

Zoom Cares Announces $2.75m AI Grant Funding

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

How AI-Driven AHT Spikes Are Changing Workforce Management

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?