Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Free Downloads
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Stuart Dorman
Stuart Dorman, Chief Innovation Officer, Sabio
Connect with Stuart on LinkedIn
RECENT
POPULAR
Mental Health Challenge: Technology’s Role in Supporting Agents
95% of Enterprise AI Projects Fail Warns Sabio’s Stuart Dorman
Success for Sabio Clients at UK National Contact Centre Awards
2024 Vision: A Year of Experimentation, Data Insights, and Cloud Challenges
2024 Is Here! What to Look Out for This Year
The Top 20 Videos
The Algorithms Behind Chatbots
The Difference Between a Bot and a ChatBot
Recorded Webinar: The Digital Customer Experience: What Does Great Look Like?
When Will Blockchain Technology Enter the Contact Centre?
Editor's Pick
Turn a Bad Team Leader Into a Good Team Leader
Which Soft Skills Do CX Leaders Really Need?
7 Ways You’re Punishing Your Best Agents Right Now
What’s Really Ruining Empathy in Customer Service?
Latest Resources
2026 Buyer’s Guide for AI and CX
Zendesk CX Trends Report 2026
Upcoming Events
Unwrapping Contact Centre Insights with Sabio – Webinar
8×8 CX Tour London 2025
Latest Blogs
3 Ways AI Can Boost Your Contact Centre Productivity
CSAT, QA, and AI – The New Formula for Customer Satisfaction
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2025
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
