Recorded Webinar: The Digital Customer Experience: What Does Great Look Like?


In this webinar we look at what makes a Great Digital Customer Experience. We will explore the good, the bad and the ugly of Digital Customer Service.

We also explore the best metrics to use and how to get all your advisors aligned with the experience.

Topics Discussed

  • What makes a great customer experience
  • The right metrics to use
  • Digital Customer Service
  • How to improve Live Chat
  • Improving speed of response on Email
  • Keeping the human touch when using ChatBots
  • Social Media
  • Proactive use of SMS
  • Top tips from the audience
  • Use of technology


Gerry Brown - Headshot
Gerry Brown
The Customer Lifeguard

Stuart Dorman - Headshot
Stuart Dorman

Rachael Trickey - Headshot
Rachael Trickey
Call Centre Helper

Author: Rachael Trickey

Published On: 1st Feb 2019 - Last modified: 2nd Jan 2024
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