We also explore the best metrics to use and how to get all your advisors aligned with the experience.
Topics Discussed
- What makes a great customer experience
- The right metrics to use
- Digital Customer Service
- How to improve Live Chat
- Improving speed of response on Email
- Keeping the human touch when using ChatBots
- Social Media
- Proactive use of SMS
- Top tips from the audience
- Use of technology
Panellists

Gerry Brown
The Customer Lifeguard

Stuart Dorman
Sabio

Rachael Trickey
Call Centre Helper
