Recorded Webinar: The Digital Customer Experience: What Does Great Look Like? Related Articles Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience Recorded Webinar: What Does a Super-Agent Look Like? Recorded Webinar: 7 Winning Tips From Great Contact Centres Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital 665 Filed under - Recorded Call Centre and Customer Experience Webinars, Gerry Brown, Sabio In this webinar we look at what makes a Great Digital Customer Experience. We will explore the good, the bad and the ugly of Digital Customer Service. We also explore the best metrics to use and how to get all your advisors aligned with the experience. Topics Discussed What makes a great customer experience The right metrics to use Digital Customer Service How to improve Live Chat Improving speed of response on Email Keeping the human touch when using ChatBots Social Media Proactive use of SMS Top tips from the audience Use of technology Panellists Gerry Brown The Customer Lifeguard Stuart Dorman Sabio Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Sabio Author: Rachael Trickey Published On: 1st Feb 2019 - Last modified: 2nd Jan 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Gerry Brown, Sabio Recommended Articles Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience Recorded Webinar: What Does a Super-Agent Look Like? Recorded Webinar: 7 Winning Tips From Great Contact Centres Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital Related Reports Flyer: Wellbeing Starts with Your Workplace Flyer: Placing Interaction Analytics at the Heart of CX Improvement Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter