Webinar: The Digital Customer Experience: What Does Great Look Like?

Webinar Date - Tuesday 5th February 2019 at 14:00pm UK time

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In this webinar we look how to make a Great Digital Customer Experience. We look at the good, the bad and the ugly of Digital Customer Service.

We also explore the best metrics to use and how to get all your advisors aligned with the experience.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Topics to be discussed

• What makes a great customer experience
• The right metrics to use
• Digital Customer Service
• How to improve Live Chat
• Improving speed of response on Email
• Keeping the human touch when using ChatBots
• Social Media
• Proactive use of SMS
• Top tips from the audience
• Use of technology

This webinar is brought to you by Call Centre Helper and is sponsored by Sabio.

You won't want to miss this exciting webinar.

Click here to register

This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.