Recorded Webinar: The Digital Customer Experience: What Does Great Look Like?

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In this webinar we look at what makes a Great Digital Customer Experience. We will explore the good, the bad and the ugly of Digital Customer Service.

We also explore the best metrics to use and how to get all your advisors aligned with the experience.

Topics Discussed

  • What makes a great customer experience
  • The right metrics to use
  • Digital Customer Service
  • How to improve Live Chat
  • Improving speed of response on Email
  • Keeping the human touch when using ChatBots
  • Social Media
  • Proactive use of SMS
  • Top tips from the audience
  • Use of technology

Panellists

Gerry Brown - Headshot
The Customer Lifeguard
Rachael Trickey - Headshot
Rachael Trickey
Call Centre Helper
Author: Rachael Trickey

Published On: 1st Feb 2019 - Last modified: 31st May 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, , ,

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