Success for Sabio Clients at UK National Contact Centre Awards

Several Sabio Group clients were recently recognised at the UK National Contact Centre Awards, earning honours across a range of individual and team categories.

Marking its 30th year, the awards highlight achievements within the UK contact centre industry through a rigorous evaluation process, including interviews, panel assessments, and site visits by senior industry professionals.

Stuart Dorman, Chief Innovation Officer at Sabio, said: “We are absolutely thrilled to see so many of our customers recognised at the UK National Contact Centre Awards.

These wins demonstrate the exceptional talent and dedication within the organisations we work with and highlight how the expert services and solutions we provide enable teams to deliver outstanding customer experiences.”

Organisations including Rentokil Initial, British Airways, NewDay, and Welsh Water received awards for excellence in areas such as customer experience, leadership, and diversity.

Notable individual winners included Stacey Reynolds of Rentokil Initial, who received Gold for ‘Significant Contributor in CX’, and Claire Gallagher of British Airways, who earned Silver in the same category. Eloise Collis Davies of Welsh Water was recognised as ‘Rising Star Team Manager of the Year in a Large Contact Centre’.

Team accolades featured NewDay’s Gold wins in both the ‘Leadership Team of the Year in a Large Contact Centre’ and ‘Contact Centre Excellence’ categories. Leeds Building Society was also recognised with Gold for its work in ‘Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB)’.

Craig Pumfrey, VP of Marketing at Sabio, added: “The UK National Contact Centre Awards are highly respected for their robust judging process and are seen as a prestigious accolade for individuals and teams within the contact centre industry. The success of our customers at these national awards is a testament to their commitment to excellence and innovation in customer service delivery.

“At Sabio, we believe that customer experience should be brilliant and our customers have demonstrated their expertise in delivering that this year. We’re proud to support these awards, and these wins reflect the collaborative partnership approach we take with our customers, working together to drive continuous improvement and exceptional outcomes.”

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About Sabio

Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

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Author: Robyn Coppell
Reviewed by: Jo Robinson