Articles - Sue Duris

Sue Duris, Principal Consultant at M4 Communications, Inc. and Non-Executive Director for Customer Institute.

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Customer icons and arrows overlayed over a person - spotting points with customer concept

25 Ways to Proactively Spot Your Customers’ Pain Points

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12 Inspiring Tactics for Sharing the Call Centre With the Wider Company

Vision, Business Concept

Getting Started With Customer Service Mantras and Vision Statements

Stop sign with blurred coloured background

23 Things Every Contact Centre Manager Needs to STOP Doing in 2023