Sue Duris, MBA, CCXP, is a CX veteran and marketing strategist. She’s held numerous C-suite, leadership, and management consultant roles. She’s developed CX strategy, designed CX and VoC programmes, created customer and operational dashboards, and led governance of CX programmes so they are self-sustaining, across multiple sectors worldwide.
Her passion is in educating organisations on customer centricity; helping leaders champion CX within their organisations; and helping to build and continuously improve sustainable CX programmes – all to drive change to transform the business.
Sue is currently Head of Stakeholder Experience for Principles of Responsible Investment, a leader in the ESG space, helping it build and sustain its signatory experience programme. She writes and speaks frequently, and is an international CX awards judge.
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