Articles - Talkdesk

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Person holding number nine and being happy
75
Top Nine Skills of a Successful Call Centre Agent
Call Centre Operator wearing headset
140
What Is Contact Centre Management?
Green Human Figure Stopping Wooden Dominos Blocks
53
15 Damage Control Techniques for Call Centre Agents
Coaching concept with person drawing stairs
52
8 Steps for Effectively Coaching Call Centre Agents
unified dots
56
What Is Unified Customer Experience?
A graph showing growth and improvement
52
How to Improve FCR and Increase Customer Loyalty
man stood on mountain
172
What Is Customer Experience Management?
Quality level, good service. Best customer rating
121
Call Centre Service Level and Customer Satisfaction
Communication channels, connection network concept
UCaaS: What Is It?
Customer service executive working at office
57
What Is Call Centre Routing and How Does It Improve Customer Experience?
AI call centre capabilities
52
Empower Agents with AI Call Centre Capabilities
Phone with contact us, call, mail or chat icons
1,187
Why Is Omnichannel Customer Service Important?
A Call Centre
138
What Is a Call Centre?
Feedback concept. Five white paper stars of approval on a red background.
130
What Is CSAT? Definition & How to Measure It?
Person watering brain tree
1,633
26 Best Practices for a Customer Service Knowledge Base
Acronym CCaaS on wood planks
87
CCaaS: Definition and Advantages
robots on string phone
53
What Is Conversational AI?
virtual agent in hand
72
What Are Virtual Agents?
Concept of various paths. with person and three arrows
70
What Is an ACD? Everything You Need to Know
Insurance concept with icons on stacked blocks
Five Things Insurance and CX Leaders Need to Know About AI
cracked speaker
62
What Is Voice Design?
Avatars in Metaverse
86
How Brands are Using the Metaverse to Improve the Customer Experience
Onboarding Business Process New Employee Welcome Concept.
290
7 Insights on Call Centre Agent Onboarding
Illustration of bright number 8 with colorful neon lights
50
Talkdesk Climbs to #8 on 2022 Forbes Cloud 100

Latest Reports

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Recorded Webinar: 5 Workforce Engagement Strategies You Need to Know
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The Ultimate AI Playbook for Contact Centres
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Report: The Future of Customer Service
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White Paper: 5 Key Steps to Satisfy the Modern Customer
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eBook: A Guide to Contact Centre Benchmarking
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eBook: How to Drive Strategic Growth Through the Contact Center
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Report: Connecting in the Metaverse
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Report: Driving Impact in CX and EX with Intelligent Automation
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Report: Progressing AI Maturity in the Contact Center
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eBook: Designing Customer Conversations
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Report: The Future of the European CCaaS Market
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White Paper: Why AI is a Gamechanger for Customer Service
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eBook: A Quick Guide to Talkdesk AI
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White Paper: The Inner Circle Guide to Customer Interaction Analytics
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eBook: How Contact Centres Are Transforming Customer Experience with AI
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White Paper: The UK Contact Centre Decision-Makers' Guide 2022
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Report: Winning Gen Z Through Exceptional Customer Service
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White Paper: The Infusion of Artificial Intelligence Across Customer Interactions
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Guide: How to Effectively Measure and Track Common Contact Center KPIs
 
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