Talkdesk Launches New Travel and Hospitality AI Platforms

Talkdesk has launched two new AI-powered customer experience platforms: Talkdesk Travel Experience Cloud and Talkdesk Hospitality Experience Cloud.

These solutions are designed to help travel and hospitality businesses improve support and operations through digital-first, AI-enabled tools.

“Modern travelers don’t just expect fast, personal support—they demand it,” said Tiago Paiva, chief executive officer and founder of Talkdesk.

“These new Experience Clouds give travel and hospitality brands the power to deliver instant, AI-driven service that keeps up with the pace of the journey—from booking to baggage claim, check-in to check-out. This is automation built for the chaos, urgency, and complexity of modern CX.”

Built on Talkdesk’s Customer Experience Automation (CXA) platform, the Experience Clouds use coordinated AI agents to automate complex service tasks while integrating with key industry systems such as CRMs, property management systems, and loyalty programs. This enables faster, more personalized support without heavy IT involvement.

The platforms aim to address growing demands for contactless services and quick resolutions in a sector where disruptions – like the 22% of U.S. flight delays in 2024 (according to the U.S. Department of Transportation) – can impact customer satisfaction.

Key features include:

• Real-time contextual awareness across the customer journey
• Omnichannel support including chat, voice, SMS, and social
• Proactive alerts and personalized recommendations
• Multilingual capabilities
• Built-in compliance with privacy regulations

Use cases range from managing travel disruptions and hotel service requests to automating itinerary changes and providing tailored guest experiences.

For more information about Talkdesk - visit the Talkdesk Website

About Talkdesk

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

Find out more about Talkdesk

Author: Robyn Coppell
Reviewed by: Rachael Trickey