Talkdesk Launches Multi-Store Integration for Retailers

Talkdesk has launched a new capability called Multi-Store Commerce Integration.

This feature helps multi-brand retailers manage customer service across multiple storefronts within a single Talkdesk account.

Designed to work with platforms like Shopify, BigCommerce, Salesforce Commerce Cloud, and Adobe Commerce Cloud, the integration is said to offer a centralised approach to handling customer interactions across various brand websites.

Retailers operating several regional or brand-specific storefronts often face fragmented support workflows.

This integration addresses that by allowing customer service agents to manage inquiries from different stores through one interface, improving efficiency and consistency.

The solution also enables the deployment of shared AI agents and automation tools across multiple brands, reducing complexity and accelerating implementation.

Additionally, it supports faster onboarding of new retail partners and simplifies scaling customer service operations.

Tiago Paiva, chief executive officer and founder of Talkdesk, said, “Retailers need agile solutions that can keep pace with their growth and diverse brand strategies.

Our new multi-store integration empowers them to deliver consistent, efficient support across every customer touchpoint, regardless of which brand they’re engaging with.

This not only improves customer satisfaction but also significantly reduces operational complexities for our retail partners.”

The Multi-Store Commerce Integration is part of the Talkdesk Retail Experience Cloud and reflects the company’s broader focus on enabling AI-driven customer service across industry verticals.

For more information about Talkdesk - visit the Talkdesk Website

About Talkdesk

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

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Author: Hannah Swankie
Reviewed by: Megan Jones