Articles - Vicky Felton

As Director of Operations, Vicky’s role at DCBL is to ensure the company’s daily operations are efficient, productive and aligned with long-term strategic goals.

With over 25 years of leadership experience in the telecom sector, Vicky’s expertise span across Retail, Learning & Development, B2B, Channel Management and more. Working for household names, such as O2 and Virgin Media; Vicky is poised to continue DCBL’s growth and improvement through her wealth of knowledge and skills.

As a neurodivergent professional, Vicky is a proud champion of inclusivity, understanding the unique strengths of individuals and how adjustments in the workplace can not only improve productivity, but also attract and retain talent.

Connect with Vicky on LinkedIn

Make or break concept with paths of arrows
The Little Things That “Make or Break” a Contact Centre