Articles - Videos

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A range of articles on various topics which include videos

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10 Experts Share Their Favourite Advice on Employee Engagement
Employee Engagement – 10 Experts Share Their Favourite Advice
What is a Customer Experience (CX) Chain
What Is a Customer Experience Chain?
Shrinkage Russian dolls decreasing in size
Workforce Management (WFM) and Shrinkage
The Contact Centre of the Future
Colin Mann video cover how to reduce queue time
Tips to Reduce Call Queue Time
Reducing and cutting cost concept with scissors with the word cost
How to Reduce the Cost to Serve by Removing Manual Tasks
3d Chat bubbles with the words what is chatgpt
What Is ChatGPT?
Technology Explained What is a Chatbot
What Is a Chatbot?
What is Customer Intelligence CI cover
What Is Customer Intelligence?
EPIC Customer Service Explained Video Cover
EPIC Customer Service Explained
An analytics dashboard with charts, metrics and KPI to analyze performance
Agent Performance Tracking and the Best Metrics
How Does Customer Intelligence Improve the Customer Experience? video cover
How Does CI Improve CX?
What is an IVR featured image with blue phone buttons
What Is an IVR?
How Artificial Intelligence Can Improve Workforce Management
Chatbot Algorithms Featured Image
What Algorithms Do Chatbots Use?
Typical IVR Solutions
Typical IVR Solutions
Emotional Motivators Target the Feelings that drive customer behaviours
How to Target the Feelings That Drive Customer Behaviours
Video call screen with no video
“Your Camera Is Off” and Here’s Why It Shouldn’t Be
What is the difference between CX and customer service
The Difference Between Customer Experience and Customer Service
beware of Watermelon Metrics
Beware of Watermelon Metrics
Code illustration with the words how will chatgpt change the agent role and customer experience
How ChatGPT Will Change the Agent Role and CX
A picture of two male call centre agents looking at a screen
Call Centre Coaching: Turn Agent Potential Into Performance
Stay Compliant with Outbound Dialling Video Cover
How Can You Stay Compliant With Outbound Dialling?
Notebook with the inscription 2019, pen on the purple table
6 Digital Media Resolutions for 2019
 
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