Talkdesk Is Named to the 2020 Forbes Cloud 100

Talkdesk has been named to the Forbes 2020 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures.

“We are honoured and proud to be a part of the Forbes Cloud 100, once again. This recognition is a validation of our cloud contact centre solutions and leadership in the customer experience marketplace,” said Tiago Paiva, chief executive officer, Talkdesk.

“Talkdesk is dedicated to pushing the contact centre industry forward with our rapid pace of innovation and committed to providing customers with the platform to set themselves apart through superior customer experience.”

Talkdesk is revolutionizing the customer service market with Talkdesk CX Cloud the industry’s first and only modern, global end-to-end customer experience solution.

By combining enterprise performance at scale with consumer simplicity, CX Cloud allows companies to easily adapt contact centre operations to the evolving needs of customers, customer service and sales teams, resulting in increased productivity, customer satisfaction and cost saving.

Talkdesk CX Cloud offers a dynamic customer experience platform powered by artificial intelligence (AI), a white-glove approach to comprehensive business services and simple, seamless integration capabilities with more than 60 business tools, including the deepest Salesforce integration.

Talkdesk CX Cloud sets a new benchmark for the contact centre solutions market with enterprise scalability, security and reliability, backed by the industry’s only 100% uptime Service Level Agreement.

As part of the rigorous selection process for the Forbes 2020 Cloud 100, Bessemer Venture Partners received submissions from hundreds of cloud start-ups.

The Cloud 100 Judging Panel, made up of public cloud company CEOs, reviewed the data to select, score, and rank the top 100 private cloud companies from all over the world.

The evaluation process involved ranking companies across four factors:

• Market leadership (35%)
• Estimated valuation (30%)
• Operating metrics (20%)
• People and culture (15%).

The Forbes 2020 Cloud 100 and 20 Rising Stars lists are published online at www.forbes.com/cloud100 and will appear in the September 2020 issue of Forbes magazine.