More companies are understanding that call centre quality assurance is critical to customer experience and that they must move past outdated tracking and recording methods.
This guide outlines how a good customer experience is dependent on the right tool, training, and QA process working together.
Written by: Scorebuddy
Click here to read your copy of the Guide.
Author: Jo Robinson
Published On: 20th Nov 2018 - Last modified: 18th Feb 2020
Read more about - Archived Content, Scorebuddy
