The Ultimate Guide to Call Centre QA 258 Filed under - Archived Content, Scorebuddy More companies are understanding that call centre quality assurance is critical to customer experience and that they must move past outdated tracking and recording methods. This guide outlines how a good customer experience is dependent on the right tool, training, and QA process working together. Written by: Scorebuddy Click here to read your copy of the Guide. Author: Jo Robinson Published On: 20th Nov 2018 - Last modified: 18th Feb 2020 Read more about - Archived Content, Scorebuddy Related Reports eBook: 9 Practical Ways to Use Generative AI for Contact Centers eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Understanding Call Center Quality Assurance Frameworks eBook: If Your Contact Center Uses Spreadsheets Read This Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter