Webinar Recording: 5 Workforce Engagement Strategies You Need to Know Related Articles Webinar Recording: The Best Ways to Schedule Contact Centre Advisors Recorded Webinar: The Agent of the Future Recorded Webinar: Simplify Your Self-Service Strategy 6 Customer Engagement Strategies That Are Backed Up by Behavioural Science 677 Filed under - Recorded Call Centre and Customer Experience Webinars, Bob Stella, Talkdesk This webinar shared actionable advice from our workforce engagement experts, so you can get the very best results out of your workforce. Click here for the recording Agenda Introductions – Rachael Trickey, Call Centre Helper Bob Stella, Indeed.com – connect on LinkedIn Click here to view the slides Jay Gupta, Talkdesk – connect on LinkedIn Click here to view the slides Topics Discussed: Manage, develop, and retain high-performing agents Streamline your agent experience to facilitate productivity Decrease ramp time during the onboarding process Achieve greater operational flexibility and efficiency Develop top performers with AI-driven insights Reduce turnover and staffing costs Top tips from the audience Winning tip – “Focus your engagement activities on people and their motivations, rather than their productivity. By doing so, we retained more people and their performance improved. So the tip is roll out 1:1’s that include coaching and personal plan support rather than just metric discussions.” Thanks to David. This webinar is brought to you by Call Centre Helper and is sponsored by Talkdesk Original Webinar date: 23rd February 2023 Author: Rachael Trickey Published On: 17th Jan 2023 - Last modified: 23rd Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Bob Stella, Talkdesk Recommended Articles Webinar Recording: The Best Ways to Schedule Contact Centre Advisors Recorded Webinar: The Agent of the Future Recorded Webinar: Simplify Your Self-Service Strategy 6 Customer Engagement Strategies That Are Backed Up by Behavioural Science Related Reports Guide: Creating a Culture of Compassion in Retail Contact Centers Report: UK Contact Center Verticals - Finance eBook: Generative AI and the Contact Center of the Future Report: Global Contact Center KPI Benchmarking Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter