Webinar Recording: 5 Workforce Engagement Strategies You Need to Know Related Articles Workforce Management vs Workforce Optimization – What’s the Difference? Recorded Webinar: 10 Ways to Improve Employee Engagement Webinar Recording: How to Gamify Your Contact Centre and Motivate Advisors 10 Workforce Management Best Practices That You Should Know 654 Filed under - Recorded Call Centre and Customer Experience Webinars, Talkdesk This webinar shared actionable advice from our workforce engagement experts, so you can get the very best results out of your workforce. Click here for the recording Agenda Introductions – Rachael Trickey, Call Centre Helper Bob Stella, Indeed.com – connect on LinkedIn Click here to view the slides Jay Gupta, Talkdesk – connect on LinkedIn Click here to view the slides You Will Learn How To… Manage, develop, and retain high-performing agents Streamline your agent experience to facilitate productivity Decrease ramp time during the onboarding process Achieve greater operational flexibility and efficiency Develop top performers with AI-driven insights Reduce turnover and staffing costs Top tips from the audience Winning tip – “Focus your engagement activities on people and their motivations, rather than their productivity. By doing so, we retained more people and their performance improved. So the tip is roll out 1:1’s that include coaching and personal plan support rather than just metric discussions.” Thanks to David. This webinar is brought to you by Call Centre Helper and is sponsored by Talkdesk Original Webinar date: 23rd February 2023 Register Now! Author: Rachael Trickey Published On: 17th Jan 2023 - Last modified: 21st Mar 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Talkdesk Recommended Articles Workforce Management vs Workforce Optimization – What’s the Difference? Recorded Webinar: 10 Ways to Improve Employee Engagement Webinar Recording: How to Gamify Your Contact Centre and Motivate Advisors 10 Workforce Management Best Practices That You Should Know Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Report: 5 Ways to Design Virtual Agents and Chatbots Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter