Webinar Recording:  5 Workforce Engagement Strategies You Need to Know

655

This webinar shared actionable advice from our workforce engagement experts, so you can get the very best results out of your workforce.

Click here for the recording

Agenda

Bob Stella Presentation

Click here to view the slides

Jay Gupta Presentation

Click here to view the slides

Topics Discussed:

  • Manage, develop, and retain high-performing agents
  • Streamline your agent experience to facilitate productivity
  • Decrease ramp time during the onboarding process
  • Achieve greater operational flexibility and efficiency
  • Develop top performers with AI-driven insights
  • Reduce turnover and staffing costs
  • Top tips from the audience
  • Winning tip – “Focus your engagement activities on people and their motivations, rather than their productivity. By doing so, we retained more people and their performance improved. So the tip is roll out 1:1’s that include coaching and personal plan support rather than just metric discussions.” Thanks to David.

This webinar is brought to you by Call Centre Helper and is sponsored by Talkdesk

Original Webinar date: 23rd February 2023

Author: Rachael Trickey

Published On: 17th Jan 2023 - Last modified: 23rd Apr 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

Follow Us on LinkedIn

Recommended Articles

Team of work colleagues high fiving
The 2024 Guide to Employee Engagement: 11 Proven Strategies
10 ways to improve employee engagement featured image
Recorded Webinar: 10 Ways to Improve Employee Engagement
Comic style vs battle workforce management vs workforce optimisation
Workforce Management vs Workforce Optimization – What’s the Difference?
playvox-secrets-wfm-box
Recorded Webinar: The Secrets of WFM