Webinar: The Best Ways to Schedule Contact Centre Advisors


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Webinar Date - Thursday 19th September 2019 at 14:00pm UK time

Click here to register

The biggest problems that most contact centres face with scheduling is dealing with individual advisor preferences and last-minute time off requests.

If you fail to effectively deal with these issues then employee satisfaction will decrease and absence and attrition will increase. This in turn leads to a drop in service level and an increase in costs.

In this webinar we look at the best ways to schedule advisors and how to improve the quality and satisfaction of your schedules

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

John Casey- Headshot
John Casey
CCplanning
Paul Chance- Headshot
Paul Chance
NICE Systems
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

Topics to be discussed

  • The best shift patterns for your contact centre
  • Getting buy in from the advisors
  • Dealing with Advisor Preferences
  • Last minute time off requests
  • Dealing with advisor preferences
  • Swapping shifts
  • Flexible shift patterns
  • Banked or annualised hours
  • The role of technology
  • Top Tips from the Audience

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This webinar is brought to you by Call Centre Helper and is sponsored by NICE.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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