Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Blogs
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Insights
Blogs
Latest News
Industry News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Videos
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Jay Gupta
Jay Gupta, Global Head of Industry Solutions, Telco & Tech, Quantexa
Connect with Jay on LinkedIn
RECENT
POPULAR
How Does AI Know Our Needs Before We Voice Them?
How AI in Businesses Modernizes CX
Benefits of AI for Businesses and the World
The Myths of Artificial Intelligence
Top Tips for Improving Your Workforce Engagement Strategy
Recorded Webinar: 5 Workforce Engagement Strategies You Need to Know
Achieve Better CX With Conversational AI and Automation
Recorded Webinar: Simplify Your Self-Service Strategy
How to Optimize Four Contact Centre KPIs After a Tough Year
The Future of Customer Communication
Recorded Webinar: The Agent of the Future
20 Demand Planning Techniques for Your Call Centre
Creating a Virtual ‘Floor’ for Your Contact Centre
23 Key Processes Call Centre Automation Can Simplify
The Dos and Don’ts of Automated Assistants in the Contact Centre
26 Great Techniques for Showing Real Empathy in Customer Service
23 New Ideas for Customer Service Over the Phone
Preparing for the Unexpected: How to Create a Business Continuity Plan
Editor's Pick
Out of Hours Service – Who’s Doing It Best?
Alternatives to Saying “Don’t Worry” to Customers
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!