Jay Gupta - Call Centre Helper

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Jay Gupta

Jay Gupta, Global Head of Industry Solutions, Telco & Tech, Quantexa

Connect with Jay on LinkedIn

Recent Articles Most Viewed Articles

How Does AI Know Our Needs Before We Voice Them?

How Does AI Know Our Needs Before We Voice Them?

How AI in Businesses Modernizes CX

How AI in Businesses Modernizes CX

Benefits of AI for Businesses and the World

Benefits of AI for Businesses and the World

The Myths of Artificial Intelligence

The Myths of Artificial Intelligence

Top Tips for Improving Your Workforce Engagement Strategy

Top Tips for Improving Your Workforce Engagement Strategy

Webinar Recording: 5 Workforce Engagement Strategies You Need to Know

Webinar Recording: 5 Workforce Engagement Strategies…

Achieve Better CX With Conversational AI and Automation

Achieve Better CX With Conversational AI and Automation

Recorded Webinar: Simplify Your Self-Service Strategy

Recorded Webinar: Simplify Your Self-Service Strategy

How to Optimize Four Contact Centre KPIs After a Tough Year

How to Optimize Four Contact Centre KPIs After a Tough…

The Future of Customer Communication

The Future of Customer Communication

Recorded Webinar: The Agent of the Future

Recorded Webinar: The Agent of the Future

20 Demand Planning Techniques for Your Call Centre

20 Demand Planning Techniques for Your Call Centre

Creating a Virtual ‘Floor’ for Your Contact Centre

Creating a Virtual ‘Floor’ for Your Contact Centre

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

23 New Ideas for Customer Service Over the Phone

23 New Ideas for Customer Service Over the Phone

Preparing for the Unexpected: How to Create a Business Continuity Plan

Preparing for the Unexpected: How to Create a Business…

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

What The New Compliance Rules Mean For Your Contact Centre

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?