Jay Gupta - Call Centre Helper

Connect with Jay on LinkedIn "> Jay Gupta - Call Centre Helper

Jay Gupta

Jay Gupta, Global Head of Industry Solutions, Telco & Tech, Quantexa

Connect with Jay on LinkedIn

Recent Articles Most Viewed Articles

How Does AI Know Our Needs Before We Voice Them?

How Does AI Know Our Needs Before We Voice Them?

How AI in Businesses Modernizes CX

How AI in Businesses Modernizes CX

Benefits of AI for Businesses and the World

Benefits of AI for Businesses and the World

The Myths of Artificial Intelligence

The Myths of Artificial Intelligence

Top Tips for Improving Your Workforce Engagement Strategy

Top Tips for Improving Your Workforce Engagement Strategy

Webinar Recording: 5 Workforce Engagement Strategies You Need to Know

Webinar Recording: 5 Workforce Engagement Strategies…

Achieve Better CX With Conversational AI and Automation

Achieve Better CX With Conversational AI and Automation

Recorded Webinar: Simplify Your Self-Service Strategy

Recorded Webinar: Simplify Your Self-Service Strategy

How to Optimize Four Contact Centre KPIs After a Tough Year

How to Optimize Four Contact Centre KPIs After a Tough…

The Future of Customer Communication

The Future of Customer Communication

Recorded Webinar: The Agent of the Future

Recorded Webinar: The Agent of the Future

20 Demand Planning Techniques for Your Call Centre

20 Demand Planning Techniques for Your Call Centre

Creating a Virtual ‘Floor’ for Your Contact Centre

Creating a Virtual ‘Floor’ for Your Contact Centre

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

23 New Ideas for Customer Service Over the Phone

23 New Ideas for Customer Service Over the Phone

Preparing for the Unexpected: How to Create a Business Continuity Plan

Preparing for the Unexpected: How to Create a Business…

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

How to Fix The Most Common WFM Planning Mistakes

What is Agentic Experience Orchestration (AXO)?

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?