Articles - Frank Sherlock

Next

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region.

He has worked in and around the contact centre and customer experience space for the last 20 years, including holding senior roles in companies.

Connect with Frank on LinkedIn

RECENT
POPULAR
People on phones using self service
10 Changes Set to Redefine the Future of Self-Service
Two call centre agents and a customer on the phone - call transfer concept
How to Stop Call Transfers Ruining Your CX
Broken concrete bridge - broken process concept
Key Signs of Broken Processes (and How to Fix Them)
Person giving five star rating
New Research Suggests Consumer Confidence Is Recovering
Quality concept with neon quality sign and stars
Time-Saving Hacks for Quality Monitoring
Customer Feedback concept
Stop Spamming! 10 Better Ways to Collect Customer Feedback
Hand holding magnifying glass over speech bubble
Top 10 Use Cases for Speech Analytics
Blurred contact centre employees at desks
Need to Reduce Call Transfers? Try These Approaches
Knowledge management systems or KMS illustration representing systematic process of advice, insights, information, practice, process, improvement, people and technology.
How to Keep Your Knowledge Base Up to Scratch
A hand with a clock - elevate real time adherence
10 Tips to Elevate Real-Time Adherence
2024 Contact Centre Predictions
Expert Predictions: What Will 2024 Bring for Contact Centres?
Business challenge or obstacle vector concept
Challenges Impacting the Credit and Collections Industry
Person holding lightbulb with cogs and graph - technology idea concept
10 Ways Technology Can Simplify the Contact Centre
Customer details form on monitor
5 Ways to Improve Capturing Customer Details
Cost cutting concept with the word cost next to scissors
Top Ways Tech Can Help With Cutting Contact Centre Costs
AI in customer service concept with a robot in headphones coming out of a laptop
Our Top Use Cases for AI in Customer Service
Fixing issues with tech concept illustration with laptop and icons
15 Ways Contact Centre Technology Can Help Address Inefficiencies
Magnifying glass and reports on table
How to Improve Your Contact Centre Reporting
Technology business case concept with speech bubble saying business case resting on keyboard
What to Include in a Business Case for New Technology
Bot icon and social network signs, with person sat at office table with papers
How to Measure Chatbot Performance
Rising cost of living concept with piggy bank, lightbulb, house, trolley and wallet with arrow going up
How Does the Rising Cost of Living Impact Customer Contact?
A pineapple with sunglasses and headphones - fun concept
Ways to Make Working in a Contact Centre Fun
Hands reaching together and shaking - partnership concept
CallMiner Expands Partnership With Cirrus
Abstract technology background and security concept with digital padlock
Top Call Centre Security Challenges and How to Fix Them
 
Next