Recorded Webinar: Creating a Culture That Customers and Advisors Love

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Creating and maintaining a positive culture is key to delivering a great experience, both for your customers and advisors.

However, doing so is much easier said than done, as we want to develop an atmosphere that best supports both learning and enjoyment.

With this in mind, we have designed a webinar that shares all of the latest thinking into creating a culture that nurtures advisor growth and encourages fun for everyone.

Agenda

  • Introductions – Rachael Trickey, Call Centre Helper
  • Sarah Morgan, Luceat Consulting
 Sarah Morgan slides from culture webinar

Click here to view the slides

  • Mike Murphy, Genesys
 Mike Murphy slides from culture webinar

Click here to view the slides

Topics Discussed

  • Motivating advisors with a purpose
  • Bringing fun into the workplace
  • Developing advisor skills
  • How to remove demotivators
  • Offering the right guides and support systems for advisors
  • Top tips from the audience
  • Winning tip – “We’ve recently started recording interview-style videos where leaders ask team members about their top tips and honest experiences on things like building resilience and handling emotional load” thanks to Neil25

Original Webinar date: 5th November 2020

Webinar Timeline

0:10: Introductions – Rachael Trickey, Call Centre Helper
4:07: Sarah Morgan, Luceat Consulting Presentation
15:13: Poll with results from the audience. Asking “WSince March, Which of the Following Initiatives Have You Run?”
23:22: Take-aways from Sarah’s presentation
25:10: Quiz
29:41: Top Tips, Opinions and Questions from the audience
38:06: Poll with results from the audience. Asking “Which of the Following Tools has the Biggest Impact on Agent Engagement?”
39:57: Mike Murphy, Genesys Presentation
55:33: Take-aways from Mike’s presentation
56:26: Top Tips, Opinions and Questions from the audience
1:00:12: Winning Tip

Panellists

Sarah Morgan - Headshot
Sarah Morgan
Luceat Consulting
Mike Murphy - Headshot
Mike Murphy
Genesys
Rachael Trickey - Headshot
Rachael Trickey
Call Centre Helper

Register Now!

Author: Rachael Trickey

Published On: 26th Oct 2020 - Last modified: 15th Nov 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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