Recorded Webinar: Creating a Culture That Customers and Advisors Love Related Articles Recorded Webinar: Ways to Empower Contact Centre Advisors Recorded Webinar: Proven Techniques to Increase Customer Satisfaction Recorded Webinar: Building a Productive and Efficient Contact Centre Recorded Webinar: The Contact Centre of the Future 2020 708 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys, Sarah Morgan Creating and maintaining a positive culture is key to delivering a great experience, both for your customers and advisors. However, doing so is much easier said than done, as we want to develop an atmosphere that best supports both learning and enjoyment. With this in mind, we have designed a webinar that shares all of the latest thinking into creating a culture that nurtures advisor growth and encourages fun for everyone. Agenda Introductions – Rachael Trickey, Call Centre Helper Sarah Morgan, Luceat Consulting Click here to view the slides Mike Murphy, Genesys Click here to view the slides Topics Discussed Motivating advisors with a purpose Bringing fun into the workplace Developing advisor skills How to remove demotivators Offering the right guides and support systems for advisors Top tips from the audience Winning tip – “We’ve recently started recording interview-style videos where leaders ask team members about their top tips and honest experiences on things like building resilience and handling emotional load” thanks to Neil25 Original Webinar date: 5th November 2020 Webinar Timeline 0:10: Introductions – Rachael Trickey, Call Centre Helper 4:07: Sarah Morgan, Luceat Consulting Presentation 15:13: Poll with results from the audience. Asking “WSince March, Which of the Following Initiatives Have You Run?” 23:22: Take-aways from Sarah’s presentation 25:10: Quiz 29:41: Top Tips, Opinions and Questions from the audience 38:06: Poll with results from the audience. Asking “Which of the Following Tools has the Biggest Impact on Agent Engagement?” 39:57: Mike Murphy, Genesys Presentation 55:33: Take-aways from Mike’s presentation 56:26: Top Tips, Opinions and Questions from the audience 1:00:12: Winning Tip Panellists Sarah Morgan Luceat Consulting Mike Murphy Genesys Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Register Now! Author: Rachael Trickey Published On: 26th Oct 2020 - Last modified: 15th Nov 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, Sarah Morgan Recommended Articles Recorded Webinar: Ways to Empower Contact Centre Advisors Recorded Webinar: Proven Techniques to Increase Customer Satisfaction Recorded Webinar: Building a Productive and Efficient Contact Centre Recorded Webinar: The Contact Centre of the Future 2020 Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter