Date: Thursday 30th October at 2pm (UK time)
Location: Virtual
Yes, the rules have changed – yet again – on what it takes to design an exceptional customer experience.
Driven by ever higher customer expectations and even tighter budgets, contact centre leaders are being forced to do more with less.
But how are they doing this without sacrificing quality and the human touch?
Join this webinar where our panel of experts will be sharing real-life examples of how organizations are succeeding in building truly meaningful connections with their customers and pulling out all the stops to amplify the human experience in an AI-driven world.
Panellists:
- Michel Stevens, Customer Experience Master (CXM)
- TBC, NiCE
- Xander Freeman, Call Centre Helper
Topics Discussed:
- Real-life examples of where contact centres are succeeding right now
- The difference between automation and augmentation
- Where live agents will always prevail
- What best practice looks like in 2025
- Leaning into technology in a way that feels human
Author: Rachael Trickey
Reviewed by: Jo Robinson
Published On: 20th Apr 2025 - Last modified: 4th Sep 2025
Read more about - Call and Contact Centre Events, Featured Webinar, NiCE, NiCE CXone
