Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Excellent Customer Service Strategy

Published On: 2nd May 2024 14:00

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The bar is set higher than ever for delivering excellent customer service, but where do you start with getting your strategy right when there’s so much to consider?

From ever-changing customer expectations and evolving artificial intelligence capabilities, to the ongoing debate around self-service and hybrid working, join our webinar to cut through the noise and find out what the experts say you need to prioritize to truly deliver an excellent customer service strategy.

Panellists:

Dan Pratt, DAP Consultancy

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Steve Barratt, AI & Digital Specialist EMEA, Genesys

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Xander Freeman, Call Centre Helper

Topics Discussed:

How the CX landscape has changed
What you need to prioritize
How the latest technology can help
Quick wins for instant results

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About
Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organisations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Find out more about Genesys

Author: Xander Freeman

Recorded Webinar: Excellent Customer Service Strategy

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