Click here for this webinar recording
The bar is set higher than ever for delivering excellent customer service, but where do you start with getting your strategy right when there’s so much to consider?
From ever-changing customer expectations and evolving artificial intelligence capabilities, to the ongoing debate around self-service and hybrid working, join our webinar to cut through the noise and find out what the experts say you need to prioritize to truly deliver an excellent customer service strategy.
Panellists:
- Dan Pratt, DAP Consultancy
- Steve Barratt, AI & Digital Specialist EMEA, Genesys
- Xander Freeman, Call Centre Helper
Topics Discussed:
- How the CX landscape has changed
- What you need to prioritize
- How the latest technology can help
- Quick wins for instant results
Click here for this webinar recording
Author: Xander Freeman
Published On: 2nd May 2024 - Last modified: 24th Oct 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Customer Service, CX, Dan Pratt, Genesys, Steve Barratt
