Webinar Replay: Excellent Customer Service Strategy

Click here for this webinar recording

The bar is set higher than ever for delivering excellent customer service, but where do you start with getting your strategy right when there’s so much to consider?

From ever-changing customer expectations and evolving artificial intelligence capabilities, to the ongoing debate around self-service and hybrid working, join our webinar to cut through the noise and find out what the experts say you need to prioritize to truly deliver an excellent customer service strategy.

Panellists:

• Dan Pratt, DAP Consultancy

  Click here to view the slides

• Steve Barratt, AI & Digital Specialist EMEA, Genesys

  Click here to view the slides

• Xander Freeman, Call Centre Helper

Topics Discussed:

• How the CX landscape has changed
• What you need to prioritize
• How the latest technology can help
• Quick wins for instant results

Click here for this webinar recording

Author: Xander Freeman