The Leading Contact Centre Magazine

Articles about Customer Service

A map of the world with people saying hello in their language

Multilingual Customer Support: Here’s What You Need to Know

610

Read more...

20 Contact Centre Objectives

1,051

Read more...

How to Better Integrate Customer Service and Marketing

592

Read more...

How to Respond When You’ve Let a Customer Down

2,003

Read more...

Dealing With Vulnerable Customers

2,861

Read more...

The Top Stories of 2018

856

Read more...

16 Apology Statements for Customer Service

12,462

Read more...

Cordon Electronics Site Visit: 6 Ways to Develop Your Contact Centre

510

Read more...

Happy woman reading a letter on a table at home

How to Write a Good Customer Service Letter – With Examples

70,901

Read more...

How to Continuously Improve Contact Centre Performance

1,156

Read more...

The Long List of Things That Can Destroy Your Customer Service

2,440

Read more...

What Should You Name Your Call Centre?

6,523

Read more...

7 Ideas for Proactive Customer Service

2,664

Read more...

How to Write to Vulnerable Customers

921

Read more...

How Can I Monitor Quality Across all Contact Centre Channels?

1,064

Read more...

The New Rules of Customer Service

3,995

Read more...

Card saying Dear Mr Smith

“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter

114,916

Read more...

10 Examples of Exceptional Customer Service

18,437

Read more...

What Exactly Is a “360-Degree View of the Customer”?

101,322

Read more...

How to Develop Sales Focus in a Customer Service Team

1,893

Read more...