The Leading Contact Centre Magazine

Articles about Customer Service

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How to Better Introduce New Contact Centre Processes

606

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A map of the world with people saying hello in their language

Multilingual Customer Support: Here’s What You Need to Know

364

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The word objectives written in multicolours

20 Contact Centre Objectives

1,466

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How to Better Integrate Customer Service and Marketing

698

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How to Respond When You’ve Let a Customer Down

2,110

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A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head

Dealing With Vulnerable Customers

3,765

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The Top Stories of 2018

855

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16 Apology Statements for Customer Service

17,437

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Cordon Electronics Site Visit: 6 Ways to Develop Your Contact Centre

538

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Happy woman reading a letter on a table at home

How to Write a Good Customer Service Letter – With Examples

83,334

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How to Continuously Improve Contact Centre Performance

1,241

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The Long List of Things That Can Destroy Your Customer Service

2,576

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What Should You Name Your Call Centre?

8,235

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7 Ideas for Proactive Customer Service

2,874

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How to Write to Vulnerable Customers

1,034

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How Can I Monitor Quality Across all Contact Centre Channels?

1,085

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The New Rules of Customer Service

4,080

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“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter

124,215

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10 Examples of Exceptional Customer Service

20,963

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What Exactly Is a “360-Degree View of the Customer”?

104,236

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