Articles - Customer Service

Companies Prioritise Customer Service Over Sales When Monitoring Conversations

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Companies Prioritize Customer Service Over Sales When Monitoring Conversations

What is a CX Code

303

What Is a Customer Experience Code?

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399

Why Is Omnichannel Customer Service Important?

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26 Best Practices for a Customer Service Knowledge Base

Clarifying questions add value to customer conversations

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15 Clarifying Questions That Add Value to Customer Support Conversations

Person not accepting no on phone

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How to Deal With Customers Who Don’t Take No for an Answer

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1,846

How to Safely Lower Average Handling Time

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Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls

Pile of colorful painted wooden letters.

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Customer Service Vocabulary: The Definitive Guide

Increasing graph with stick person jumping in happiness

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How to Improve Customer Satisfaction

Bowl of colourful loops top view

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How to Provide Closed-Loop Feedback With Employees and Customers

Closeup of compass over stained yellowed paper sheet with part of hand drawn treasure map

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25 Ways to Help Simplify the Customer Journey

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Top Tips to Monitor Customer Service

10 Customer Service Behaviours for Contact Centre Agents

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10 Customer Service Behaviours Every Contact Centre Agent Should Have

Repeat calls on yellow background

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8 Tips for Reducing Repeat Contacts

Tips for Emotional Intelligence

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15 Tips for Building Emotional Intelligence in Customer Service

What I've Learned Featured Image

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What I’ve Learned From Running a Contact Centre – Everyone in Your Team Is an Individual

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3,156

Customer Service Greetings – The Good, the Mediocre and the Innovative

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What Is the Difference Between Customer Experience and Customer Service?

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How to Use Funnel Questions – With Examples

Customer experience concept. Five stars and color figures.

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The Five Cs of Customer Service

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14 New Uses for AI to Improve Your Customer Service

Conceptual 6 layers hierarchy of customer needs pyramid

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The Customer Hierarchy of Needs

People on phones in a queue

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IVR Messaging: 11 Excellent On-Hold Messages to Keep Customers Engaged