Articles - Customer Service

What I've Learned Featured Image

992

What I’ve Learned From Running a Contact Centre – Everyone in Your Team Is an Individual

red old phone and empty speech bubble

1,926

Customer Service Greeting Messages – The Good, the Mediocre and the Innovative

difference arrows

1,011

What Is the Difference Between Customer Experience and Customer Service?

Illustration of funnel question concept

1,705

How to Use Funnel Questions – With Examples

Customer experience concept. Five stars and color figures.

2,214

The Five Cs of Customer Service

A picture of AI forming a human face

1,556

14 New Uses for AI to Improve Your Customer Service

Conceptual 6 layers hierarchy of customer needs pyramid

1,224

The Customer Hierarchy of Needs

People on phones in a queue

2,566

IVR Messaging: 11 Excellent On-Hold Messages to Keep Customers Engaged

Compass of principles

1,745

The 26 Principles of Good Customer Service

Panorama view of the infinity empty asphalt international race track starting or end line, Motion blurred effect.

2,449

The Best Ways to Start and End a Customer Conversation

2021 Survey Results Contact Centre Multichannel Mix

1,030

Multichannel Contact Centres: Voice Remains the Channel of Choice

Serious, concentrated cat works remotely on a laptop while sitting at home

1,370

Six Ideas to Drive Employee Engagement

TED Questions for Customer Service

2,946

15 TED Questions for Customer Service – With Examples

New Year Kitten Featured Image

1,065

20 Great Contact Centre Tips to Start the New Year

Telehone receivers of different colors hanging on the green background

2,087

What Is the Difference Between an Abandoned, a Missed and a Lost Call?

Unhappy call centre agent in front of yellow wall covered in post it notes

713

An Action Plan for Customer Service Agent Abuse

A vector illustration of a person with a speech bubble

2,760

Professional Language for Customer Service

1,267

How Can You Automate Your Contact Centre?

Multicolored sheets with figures and magnifying glass

728

Customer Segmentation: How to Segment Your Customer Base

Chat and Email Quick Wins

1,167

21 Quick Wins for Dealing With Chat and Email

Person holding a tablet with message bubbles above it

3,125

How to Write Good Customer Support Chat Scripts – With Examples

dog rests gently on his master's shoulder while looking the view

2,130

An Action Plan for Customer Empathy

Bowl of colourful loops top view

740

How to Provide Closed-Loop Feedback With Employees and Customers

Two people with a can phone on an orange background

1,254

Coaching Talkative Advisors to Provide Better Customer Service