The Leading Contact Centre Magazine

Articles about Customer Service

Contact Centre Coaching Models: Which Is Best for Your Coaching Sessions?

1,154

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The Best Power Words and Phrases to Use in Customer Service

3,636

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10 Ways to Create Customer Value

1,512

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Replace These Negative Words With Positive Alternatives for Customer Service

4,862

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How to Improve Agent Performance in the Call Centre – With a Checklist

3,775

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How to Encourage Customers to Disclose Vulnerability

318

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Scissors cutting red ribbon

How to Better Introduce New Contact Centre Processes

658

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A map of the world with people saying hello in their language

Multilingual Customer Support: Here’s What You Need to Know

475

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The word objectives written in multicolours

20 Contact Centre Objectives

2,181

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How to Better Integrate Customer Service and Marketing

646

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How to Respond When You’ve Let a Customer Down

2,211

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A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head

Dealing With Vulnerable Customers

5,067

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The Top Stories of 2018

843

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16 Apology Statements for Customer Service

23,327

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Cordon Electronics Site Visit: 6 Ways to Develop Your Contact Centre

557

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Happy woman reading a letter on a table at home

How to Write a Good Customer Service Letter – With Examples

95,981

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How to Continuously Improve Contact Centre Performance

1,365

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The Long List of Things That Can Destroy Your Customer Service

2,736

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What Should You Name Your Call Centre?

10,097

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7 Ideas for Proactive Customer Service

3,072

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