Customer Service | Call Centre Helper

Articles about Customer Service

How Can I Monitor Quality Across all Contact Centre Channels?

1,076

The New Rules of Customer Service

1,902

Card saying Dear Mr Smith

“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter

65,009

10 Examples of Exceptional Customer Service

2,932

What Exactly Is a “360-Degree View of the Customer”?

82,855

How to Develop Sales Focus in a Customer Service Team

1,023

What “Going the Extra Mile” REALLY Means in Customer Service

1,571

Customer Service Apologies – Keeping Sorry Fresh and Sincere

3,286

15 Things a Call Centre Agent Should Never Say (But Many Do)

85,447

10 Top Tips to Improve Email in the Call Centre

2,803