Articles - Customer Service

Do You Have a Customer Access Strategy in Your Call Centre? Poll Cover

80

How Many Call Centres Are Missing a Customer Access Strategy?

Comic books dialog bubbles. Cartoon book superhero scrapbook page template, empty comical speech clouds

140

Are You Embracing the Potential of Unstructured VoC Data?

how often do you think that the notes agents take don't tell the story well enough?

Are Agent Notes Capturing the Full Story?

A picture of an anxious person staring at their phone

503

Top Tips for Dealing With Anxious Customers

EPIC Customer Service Explained Video Cover

501

EPIC Customer Service Explained

Service level written on torn paper on gray notebook

60

Is Your Service Level Different for VIP Clients?

Strategy concept with arrows and pins

369

An Introduction to… Customer Access Strategy

Acknowledgement Statements text written on notebook

567,114

The Top 10 Acknowledgement Statements for Customer Service and Difficult Situations

Strategy concept with hands holding chess pieces

816

How to Be More Proactive in the Contact Centre

A crowd of silhouettes representing community and connection of people

491

Practical Tips to Connect With Customers

Words bad news surrounded by paper balls

1,348

How to Deliver Bad News in Customer Service

thank you labels

280,234

150 Great Complimentary Words and Phrases to Use in Customer Service

Creating a Customer Service Mantra Video Cover

367

Creating a Customer Service Mantra

Coaching Training Performance Learning Practice Concept

860

12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre

When Placing Outbound Calls, How Important Is It That Your Company Name & Number Show Up on The Call Recipients’ Caller ID?” Featured Image

116

The Importance of Caller ID

Young and old generation idea

630

The Generation Game: How to Tailor Your CX for Different Ages

Vision, Business Concept

696

Getting Started With Customer Service Mantras and Vision Statements

A robot holding a phone with the words machine customers

50

What Are Machine Customers?

Dice showing number six with neon colours

1,823

6 Contact Centre Initiatives You Can’t Ignore

social chat

2,927

Top Tips for Social Customer Service

Stop sign with blurred coloured background

3,241

23 Things Every Contact Centre Manager Needs to STOP Doing in 2023

What is the difference between CX and customer service

568

The Difference Between Customer Experience and Customer Service

Hands holding jumper cables - jump start concept

249

18 Powerful Tactics to Jump-Start Your Customer Service Excellence

Robot talking on the phone

802

An Introduction to… Machine Customers