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Articles about Customer Service

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A picture a happy person with a service recovery icon on their phone
How to Get Service Recovery Right – With a Definition, Examples and Expert Tips
500
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A picture of someone pointing to the words "proactive customer service"
What Is Proactive Customer Service? With a Definition, Examples and Key Challenges
1,761
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A photo of someone celebrating by raising a glass
34 Winning Contact Centre Tips to Successfully Start the New Year
550
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A photo of the word "oops" in a wooden circle
29 Mistakes That Your Contact Centre Might Be Making
1,038
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A finger changes the course of a paper bat, from a line of white paper boats
How to Manage and Exceed Customer Expectations – With Examples
2,123
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A photo of colourful alphabet letters
The Phonetic Alphabet – A Simple Way to Improve Customer Service
5,104
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A photo of someone using a tablet to complete a survey
Customer Service Surveys – Bringing Sanity to the Survey
483
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Contact Centre Coaching Models: Which Is Best for Your Coaching Sessions?
2,363
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The Best Power Words and Phrases to Use in Customer Service
16,163
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10 Innovative Ways to Create Customer Value
1,705
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Replace Negative Words With Positive Alternatives for Customer Service With Examples
12,224
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How to Improve Agent Performance in the Call Centre – With a Checklist
4,671
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How to Encourage Customers to Disclose Vulnerability
380
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Scissors cutting red ribbon
How to Better Introduce New Contact Centre Processes
728
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A map of the world with people saying hello in their language
Multilingual Customer Support: Here’s What You Need to Know
1,019
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The word objectives written in multicolours
20 Contact Centre Objectives
6,660
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How to Better Integrate Customer Service and Marketing
936
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How to Respond When You’ve Let a Customer Down
2,648
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A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head
Dealing With Vulnerable Customers
9,804
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The word sorry is etched onto a piece of wood, clipped to a clothes line
16 Customer Service Apology Statements
48,083
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