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Articles - Customer Service

Find and explore a range of content on providing exceptional customer service and best practices in the call centre industry.

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Why You Should Embrace the Complexity of Longer Talk Time

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8 Must-Have Bots for Modern Customer Service Teams

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How to Handle Customer Privacy on Social Media

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Why Immersive Experiences Are the Future of CX

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3 Better Ways to Measure Customer Patience

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15 Ideas We Heard at Costa Coffee’s Contact Centre

15 Proven Tactics to Reduce Abandon Rate

Why Is Video Chat Being Underutilized?

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Top Tips for Running a Great 24/7 Contact Centre Operation

The Worst Examples of Saying “Sorry” to Customers

Wooden Blocks Spelling Trust with people blocks - building customer trust concept

10 Essential Building Blocks for Earning Customer Trust

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What Will Agent Roles Look Like in 2035?

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Top Tactics to Improve First Contact Resolution (FCR)

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Stay on Top of Social Media Like a CX Pro

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10 Ways to Make Customers Feel More Valued

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10 Game-Changing Ways Emotion Will Shape the Future of CX

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What’s the Best Way to Reward Customers for Their Feedback?

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The Latest Emerging Trends and Strategies in CX

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Perfect Your Automated Customer Service Emails

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How Customer Attitudes to AI in Customer Service Are Changing

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20 Innovative Lessons from Simplyhealth’s Contact Centre

15 Hacks to Reduce Customer Uncertainty

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The Future of Healthcare – 5 Innovative Solutions in Action

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Should Contact Centres Call Time on Meta’s Social Media Apps?